Start with the transcription workload you have, plan for peaks and growth, and expand as demand rises. You can size a 3CX AI Server for the demand you have today and add capacity as it grows, so there is no need to buy for every future workload up front. That is because your first AI Server does not have to be the only one, and each PBX does not need its own. One PBX can use on [...]
Discover new revenue opportunities by helping existing 3CX customers get more value from their communications system. Winning new customers takes time and effort. You need to generate leads, build trust, understand requirements and convince businesses to choose your solution. Meanwhile, some of your best growth opportunities may already be in your customer base. Many businesses [...]
Bring customers, colleagues and specialists into one call, and manage every participant from a single panel. V20 Update 10 adds a Conference shortcut to the top of the 3CX Web Client. Select your participants, start an audio conference in a few clicks, then run the whole call from a dedicated management panel. Read on to learn more. Fewer Steps, More Control Audio conferencing [...]
Keep customer records open and call controls on screen whilst working in other applications. Most calls happen while you’re doing something else, like looking up an order, updating a ticket or checking a spreadsheet. Until now, that meant going back to the Web Client tab every time you needed to hold, mute or transfer. Picture a customer calling about a delayed delivery. Their [...]
Update 10 brings a major upgrade to the 3CX AI Server and requires reinstalling the AI software. V20 Update 10 introduces the next generation of the 3CX AI Server, bringing a simpler installation process, easier PBX connectivity and support for more hardware, including Apple Silicon Macs. The redesigned architecture removes several configuration requirements, making the AI Serv [...]
Discover how the 3CX AI Edition turns hours of call recordings into instant, actionable business insights. Every day, customers tell your employees why they aren't buying, what they are unhappy about, and why they are switching to competitors. However, all this valuable information usually remains buried within audio recordings. Previously, only enterprise contact centers with [...]
Final fixes ahead of U10 Final release. Building on the successful releases of ALPHA, ALPHA 2, BETA and RC, we’re now in the final stages before Update 10 goes live. Read on for an update on minor fixes in this RC2. Fixes in Release Candidate 2 SIP Trunk Providers - added support for Novatel, GTS, Ringtel, Microtalk Europe and ViPro Services. Firmware Page - improved mouse-hove [...]
Compare built-in AI Agents, PBX-local Call Scripts and externally hosted Programmable Extensions. Want an AI receptionist to handle incoming calls? An AI Agent that follows your own call routing rules? Or a custom AI voice application that connects to your business systems? Not every business needs the same level of AI customisation. Some want a solution they can configure dire [...]
Existing ENT+ licences will move automatically to AI Edition in January 2027, preserving their remaining value while opening the door to more flexible transcription and AI capabilities. Technology moves forward, and so does 3CX. As AI continues to evolve, businesses have more options than ever to manage call transcription, automate customer interactions and improve their commun [...]
Help customers move beyond AI discussions and turn practical use cases into new business. AI is attracting attention across almost every industry. Business owners want to know what it can do, managers are exploring ways to improve efficiency and employees are discovering new tools. However, interest does not always lead to investment. For 3CX Partners, this creates an opportuni [...]
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