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  1. CRM Integration: log full IVR path

    Thanks for your reply, is it possibile to use also something like Call Processing Script to intercept the call before routing it to an agent and catch the chain selected by the user? Thanks

  2. CRM Integration: log full IVR path

    Hi everyone, I'm currently working on a CRM template and I would like to know if there is a way (or if there will be a future planned development on the roadmap) to know all the user selected inputs on IVR and not just the last agent or queue or other entity where the user has stopped (like a...
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    • Replies: 3
    • Forum: 4SC
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