Recent content by admin1209

  1. How to ring calls internally after hours?

    All I ended up doing was just unchecking Automatically switch status to Available during office hours. With that checked, when the queue would shut down for the night, it would put the phones in DND and log them out of the queue. But since these are just small store fronts, and no one would ever...

  2. How to ring calls internally after hours?

    GPT/Gemmini/CoPilot have not got me where I need to, so I'm hoping the hive mind has some better ideas. For context, we have a call center that uses Zendesk. When a customer calls our 1-800 number, they can press 1 to transfer directly to a location and 2 to speak with a CSR. Option 1 routes...

  3. Idea's / options for no default route?

    Think outside the box. At some point this will be for 30+ different locations/departments. If/when a route fails, I don't want one location getting slammed. I know it's required, but what could be done instead?

  4. Idea's / options for no default route?

    I am on the paid / hosted version, but couldn't post in that forum for some reason. I do have the*405 but the flow route trunk still requires a default route

  5. Idea's / options for no default route?

    Setup: Flowroute with SIP registration; 3 DID's. Each DID is set to ring a specific department / ring group. I've struggled hard this week with getting this working properly, but thankfully all seems to be working....It did raise the question/concern about the default route. We have a call...

  6. Flowroute issues

    That does make sense, but Flowroute made me think that THEY would be the ones to route where the calls went. I'm also trying to avoid the possibility that if the trunk drops, all 30 locations aren't down at the same time. Ideally it'd be 1 trunk/did per department

  7. Flowroute issues

    Well, at the moment, I've only got 2 setup, but by the end of the year, 30. Each would have no more than 3 phones. Planning to upgrade to the 24 SC plan. I appologize for the continued questions, but I keep thinking of them along the way. I will want to assign each department its own DID/trunk...

  8. Flowroute issues

    Yeah, I ended up setting up the free 2 month trial of Pro and adding it using the generic template with IP based authentication. So far it seems to be working! Do you know if there is a limit to the number of departments that can be created?

  9. Flowroute issues

    Good morning hive mind! I'm not new to PBX's but I am new to 3CX. We are currently using the SMB version as we only have 3 phones. I have an account with Flowroute with 2 numbers currently (1 personal and 1 for an offsite office), and will soon be adding more if I can figure out how to make...
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