Recent content by Akki78

  1. 3CX integration not journaling or creating contacts

    Yes, I am not able to see any logging in activities here is screenshot

  2. 3CX integration not journaling or creating contacts

    I have checked the number is not set as mobile number for any extension, but yes after testing with new number, I got the contact created in hubspot with New 3cx contact but still there is no call logs generated.

  3. 3CX integration not journaling or creating contacts

    Yes this is a sample data. In screenshot the number used for test was my other cell number If you are available can we please connect to resolve this issue?

  4. 3CX integration not journaling or creating contacts

    Hi @TheodorosG_3CX I have verified the steps that you have mentioned 1:-The Extension's email and CRM emails are matching 2:-from the contact lookup you mean number formatting? from CRM and 3CX then it's settled to E164 and Country code is selected attaching the screenshot As we are using 3CX...

  5. 3CX integration not journaling or creating contacts

    Hello, Yes. contact matching strategy is configured as per guideline

  6. 3CX integration not journaling or creating contacts

    Hi, We have followed the steps outlined here: https://www.3cx.com/docs/hubspot-pbx-crm-integration/ and we are able to "test" the integration and look up contact information from HubSpot however we aren't seeing calls get journaled against known contacts in HubSpot nor are we seeing new contacts...
    • Akki78
    • Thread
    • 3cx integration hubspot hubspot integration hubspot integration call journaling
    • Replies: 11
    • Forum: Hubspot
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