Recent content by Alain Tremblay

  1. Audio options randomly reset to default

    Awesome, that's what I was looking for, thanks!

  2. Audio options randomly reset to default

    Well, it is available but maybe the app is not patient enough when the computer comes back on from sleep. The dongle is always plugged.

  3. Audio options randomly reset to default

    So every once in a while, I answer a call and the sound come out my speaker ent the mic is my headset's, making me look like an idiot. Is there a way to ensure the audio settings don't change? Fig 1: What I set it to Fig 2: What it randomly resets to I've searched the forum but haven't...

  4. Main location IP blacklisted

  5. Main location IP blacklisted

    I saw today that our main location IP has been blacklisted and that it happened a few times since last week:; The IP xxx.xxx.xxx.xxx has been blacklisted for 86400 sec. (Expires at: 2022-05-10 21:35:11). Reason: 3CX Clients / Softphones blocked - 3CX API Component I logged from home and...

  6. Unsupported Fanvil i12 door phone: provisioned but no sound on calls

    Thanks John, I managed to get it working through the SBC using your suggestion. I understand that the phone is unsupported and I appreciate your help!

  7. Unsupported Fanvil i12 door phone: provisioned but no sound on calls

    My understanding was that using a custom template was not an option with a hosted 3cx (the TEMPLATE setting is just not there). Is that correct? Because other users on the forum had success with that on their own install.

  8. Unsupported Fanvil i12 door phone: provisioned but no sound on calls

    Thank you John, I have seen that the model does work and that templates exists and it is from a family of phones that you do support. Is there a reason why you don't add it to the supported line? Thanks, Alain

  9. Unsupported Fanvil i12 door phone: provisioned but no sound on calls

    Hi Frederick, Thanks for the answer. To address your points: I did choose the correct codecs, but I will check the PBS deliver audio option Thanks, good to know I DO have and use a SBC on site, but for some reason, when it detects the i12 phone, it only lists 127.0.0.1 as an address and I...

  10. Unsupported Fanvil i12 door phone: provisioned but no sound on calls

    I have a Fanvil i12 door phone (listed as 3cx compatible by Fanvil, but not supported by 3cx). I'm using hosted 3cs, so I don't think I can use custom phone templates. Anyway, I managed to provision it using stun and listing the phone as a Fanvil i21/i21T in teh management console and the phone...

  11. Solved Call by name stopped working

    OK thanks.

  12. Solved Call by name stopped working

    Thanks, that was it, the prompts were out of date. Any way to make those update automatically? *Edit: typo

  13. Solved Call by name stopped working

    On our hosted 3cx, we have an automated receptionist option that is marked as send to call by name. This used to work, but I've been informed that now it just plays a "file not found" prompt. Anyone has an idea what could be the problem? No recent changes to our installation, ans also users (at...
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