Recent content by Anagha

  1. Get Audio Recordings from 3CX into CRM

    Got it, Thanks. I'm doing an outbound call from CRM to 3CX with the URL https://3cx.domain/webclient/#/call?phone=0123456789. It works good, if I'm already logged-in to the 3CX Webclient. But in case if i'm not logged-in to the Webclient and call this URL from CRM, it first asks me to complete...

  2. Get Audio Recordings from 3CX into CRM

    We're having a requirement where an Agent is having multiple outbound extensions. So depending on some of the condition from our end through the script, we needed to set the caller ID for the same agent for each outbound call. So can you suggest me a way to do this. Thanks.

  3. Get Audio Recordings from 3CX into CRM

    All right. Thanks for the update. To make an outbound call from CRM, I'm passing a phone number of a person to be called in a URL like https://3cx.domain/webclient/#/call?phone=1234567890 However, I intended to pass both the phone numbers i.e. A phone number of person to be called and a...

  4. Get Audio Recordings from 3CX into CRM

    As per your previous comments, there is no way to access the call recordings in the CRM through API, but is there any 3CX API to access the 'Call logs' into the CRM, with which I can get metadata of those calls. Thanks.

  5. Get Audio Recordings from 3CX into CRM

    Hey, can you help me with one of my query. I don't see ServiceNow in a list which 3CX has given with which 3CX integration has been made. Still just wanted to confirm, has anyone integrated 3CX phone system with ServiceNow? Thanks.

  6. Get Audio Recordings from 3CX into CRM

    I have referred the link https://www.3cx.com/docs/crm-integration/ before. We need to manually add the CRM template wizard (XML content) to 3CX Console from integration option. But is there a way we can add or attach it by passing the XML content from CRM through a code or with the help of any...

  7. Get Audio Recordings from 3CX into CRM

    Thanks for your response. So as per your comment, it means that there is no way to access the call recording into CRM through API. Is there any other way with which I can go at least closer to above requirement. From Integration point of view, is there any 3CX API link which you can redirect...

  8. Get Audio Recordings from 3CX into CRM

    Hello there, The requirement I ran into is, I need to get the Audio recordings of the Call from 3CX into CRM (ServiceNow), once a call gets completed. However, I'm unable to find the appropriate API of 3CX to do so. I have one more query, how will I come to know that a call has been ended in...

  9. 3CX integration with ServiceNow

    Okay. So I will try using click to call extensions or may be with the help of URL. I will let you know if I'd need any further help on the same. Thank you so much for your help and a prompt response.

  10. 3CX integration with ServiceNow

    Thanks for a prompt response. From ServiceNow I needed to make a call through 3CX, as the phone number is stored in the ServiceNow's table. So to make this call, I needed to use REST API and so I'd needed 3CX API or it's information.

  11. 3CX integration with ServiceNow

    Hello, I have a requirement to do the 3CX phone system integration with ServiceNow. However I'm unable to find the appropriate API to do so. So can you please assist me in the same or provide any information which may help me to proceed further with my integration. I would really appreciate...
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