Recent content by Andrewhoddie

  1. Attended Transfer not recording on 3CX

    Hi Frederick I have tested on the latest release and it is not working, at least not for me thanks Andrew

  2. Attended Transfer not recording on 3CX

    Hi A while back I posted regarding about attended transfers not recording from Android phones here is the link https://www.3cx.com/community/threads/attended-transfer-via-android-phone-recording-stops.74845/#post-339575 It was acknowledged as a bug, I am wondering if there is any update on...

  3. 3CX taking focus when incoming all answered

    Hi We have an issue when we receive a call 3CX seems to highlight the text in a third party application. This causes a problem as the user might not realise and can lose whatever was previously typed as its highlighted then pressing another key overrides the unsaved text. Does anyone know a...

  4. Call quality Issues Samsung J5 Android 9

    Hi We are having issues with more than one user who is using a Samsung J5 (2017) using Android 9 and 3CX app version 16.5.2 3CX Enterprise 16.0.655 The issues we have are that: - Calls disconnect and cut out - Phones do not ring when getting a call and get a missed call notification -...

  5. Paging only on Yealink not mobile app

    Hi this morning we tested the page function and we successfully had the page work via the speaker on the Yealink phone. However it also called the mobile app users with the page, is there a way to only have the page to sound on the yealink phones? We only use the page function for office...

  6. Attended Transfer Via Android - Phone Recording stops

    Hi Steven I have got no further with this, its reassuring that someone else has the same issue even if it doesn't provide a solution. If i get a solution I will post on here thanks Andrew

  7. Attended Transfer Via Android - Phone Recording stops

    i think it is happening on all extensions as this was first noticed by two different users on different extensions - these extensions are different to the testing extensions i have been using.

  8. Attended Transfer Via Android - Phone Recording stops

    Hi Yes both extensions have voice recording enabled for external calls. The IOS records two separate messages, the initial call i.e. before the attended transfer and a second once the attended transfer is complete. This is what is confusing us, the IOS app works as we would expect but the...

  9. Attended Transfer Via Android - Phone Recording stops

    Hi Is anyone else having an issue with attended transfer stopping call recordings? We record external calls but not internal calls, we are on the latest verison of the Android App This issue only seems to happen when the attended transfer is made from the Android App. What is happening is...
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