Recent content by aragone

  1. 3CX App Provisioning template Internal IP Change needed - Post-IP change outbound call bug

    @TheodorosG_3CX that doc is irrelevant - we had a working setup on RFC1918 space, but now have a direct Public IP on the box. The issue is the PBX still "thinks" RFC1918 exists for the provisioning XML config pushed to 3cx apps.

  2. 3CX App Provisioning template Internal IP Change needed - Post-IP change outbound call bug

    I tried adding a second public IP, toggling between them, and restarting for each change, but the provisioning files still all use the RFC1918 addr.

  3. 3CX App Provisioning template Internal IP Change needed - Post-IP change outbound call bug

    I've been chasing down an elusive "bug" - I know what it is and have a workaround, but don't know what 3CX config needs to change to fix it. TLDR: we changed IPs from an internal RFC1918 to a direct Public IP. The 3CX Phone provisioning file is still pushing the private Internal IP, but that no...
    • aragone
    • Thread
    • Replies: 3
    • Forum: iOS

  4. Cannot get Inbound calls, Presence not working for 3CX Apps after v20 upgrade

    It’s not a custom FQDN, it’s one of the 3cx managed ones. But there are a few things that stand out as extremely similar with our issue: * Only is happening lately (perhaps after the latest app update, but I’m unsure of versions/timing) * The not working behavior seems to be very heavily...

  5. Cannot get Inbound calls, Presence not working for 3CX Apps after v20 upgrade

    I'm testing on iOS 3CX App, but the same issue occurs on the Android app

  6. Cannot get Inbound calls, Presence not working for 3CX Apps after v20 upgrade

    @TheodorosG_3CX our users are logging in via the 3CX app only, never the web interface. How might that help? Would it cycle something internally for the user on the PBX and potentially "enable" the account somehow?

  7. 3CX won't provision to allow calls (V20)

    Any insight into what's happening? I have a very similar issue where iOS and Android 3CX Apps won't provision with v20. Also all firewall checks work.

  8. Cannot get Inbound calls, Presence not working for 3CX Apps after v20 upgrade

    We have https ports open, but all users via the 3cx app cannot recieve invbound calls. Their presence status is GREY but they can make outbound calls. Forced availability during office hours doesnt change anything. No errors show up in logs (PBX or SIP provider). What else can be checked /...
    • aragone
    • Thread
    • Replies: 9
    • Forum: iOS

  9. Solved V20: No Admin Console for "System Owner" extension

    Circling back here: I was able to get access via the normal FQDN by updating the Console Restrictions IP address list. Everything looks to be working now. Thanks everyone for the quick troubleshooting ideas.

  10. Solved V20: No Admin Console for "System Owner" extension

    I think I found the Console Restrictions config: it looks to be open to all RFC1918 space and v6 link-local. A quick tcpdump (when hitting the Web UI with the FQDN) does look to be a v4 public IP. I hit the private IP with a forced Host header and it looks to have `Admin` and `Apps` available...

  11. Solved V20: No Admin Console for "System Owner" extension

    I'm not sure what those are, so think that's unlikely. I can login to the old system to check ... have docs or a config section I should look at?

  12. Solved V20: No Admin Console for "System Owner" extension

    Thanks @SweetAction for the URL - navigating to it direct redirects me back to `/people`. I went into the old v18 system before upgrade and confirmed the extension (my user) that is indeed a System Owner, but the new v20 system isn't recognizing that. How can review and update settings in...

  13. Solved V20: No Admin Console for "System Owner" extension

    Yes, and like mentioned we logged into EVERY extension on the system for good measure to double check. It almost seems like a setting didn't transfer properly. It seems the bottom left SHOULD turn into an "Admin Gear" icon, but we only see "Apps Box" icons.

  14. Solved V20: No Admin Console for "System Owner" extension

    Hello, we just did a fresh install and restored from backup from V18 to V20. SIP trunks, app connections, and calls / text work, but despite logging into every extension we have, there is NO section in the new Web UI for the Admin Console (and of course we are focused the most on the extension...
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