Recent content by Carlos GM

  1. Carlos GM

    SalesForce integration: extra slow sync contacts between SF and 3CX.

    Stupid question, how can i send u a private message?
  2. Carlos GM

    SalesForce integration: extra slow sync contacts between SF and 3CX.

    Thx for the feedback. I have performed many tests with new contacts and in the 99% of cases the results are good. But from time to time, my agents write me with one of these weird cases where the call is not logged (and part of their bonuses is based on calls so it is important for them). I am...
  3. Carlos GM

    SalesForce integration: extra slow sync contacts between SF and 3CX.

    Hi again. the last update i did, where I adopted the "Exact Match" criteria worked pretty good. Every number is detected and logged into SF. BUT I have detected a bug: For the very FIRST call, to a brand new CONTACT, never contacted before. That first call is not logged into SF. The subsequent...
  4. Carlos GM

    SalesForce integration: extra slow sync contacts between SF and 3CX.

    Thanks for the info. I will be monitoring the results for the next week. Crossing fingers for this to be the solution. BR
  5. Carlos GM

    SalesForce integration: extra slow sync contacts between SF and 3CX.

    like this?
  6. Carlos GM

    SalesForce integration: extra slow sync contacts between SF and 3CX.

    Hi there! In theory the criteria is matching at least 7 characters. I have changed it to 6, but the error persist. See the picture attached: Any ideas?
  7. Carlos GM

    SalesForce integration: extra slow sync contacts between SF and 3CX.

    Hi there! i would like to report the same problem in my configuration. I am journaling 3CX calls inbound and outbound to my Salesforce environment. BUT, for some newly created Contacts, the calls are not registered at all! I can call a client using "Click2Call", or the webApp dialer, or the...
  8. Carlos GM

    3CX to SF sync issues

    Hello. After updating to the latest version, the bugs are solved! Thanks
  9. Carlos GM

    3CX to SF sync issues

    Hi again! is it possible to get the BETA ?
  10. Carlos GM

    3CX to SF sync issues

    Hi there!!! Thanks for the info. When is going to be released the Update 5 ? Regarding the SIP Trunk: Could you tell me how to see the "Logs" ??? Do you mean this log (attached picture)? BR, Carlos
  11. Carlos GM

    3CX to SF sync issues

    Hi all, I am SF admin and I am experiencing issues with my 3CX integration. 1) Sometimes the calls are not logged at all, despite the call is registered in the Admin Console ":5001/#/app/call_log", they don¡t show in SF, no matter how many tries. 2) Other times the call is sync. to SF but...
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