Recent content by Cdance

  1. Zendesk Integration Not Opening New Tickets

    Hi Edos Santos, I see, but I'm sure it used to open up Zendesk and create the ticket automatically so the user could just enter details of the call quickly. If the user has to manually click new ticket then thats not really a problem. What seems to be happening now is that calls that other...

  2. Zendesk Integration Not Opening New Tickets

    Hey, I've tried the Chrome extension and it does pop up Zendesk the first few times then suddenly stops. Also when it does bring up Zendesk, it doesn't open the ticket you have to click on New Ticket, then it will open up under that caller. I read something about disabling call journaling...

  3. Zendesk Integration Not Opening New Tickets

    Hi 3CX support, Since we've upgraded the 3cx server to version 16, the integration with Zendesk has stopped working. I've tried reinstalling the 3cx plugin within the Zendesk folder, reinstalling 3cx Windows client, removing the Chrome cache or PW's etc. Before it would create a ticket but not...
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