Recent content by chris.velocityiq

  1. Solved fanvil x5s call log - transferred calls

    We decided on training them to record the call as it comes in. And to put the incoming call on hold, on a new line call the extension for the warm hand off, then blind transfer it over. This will facilitate their desire.

  2. Solved fanvil x5s call log - transferred calls

    The blind transfer does show the information as you indicated. Is anyone else aware of a way to have attended transfers show the information I am wanting?

  3. Solved fanvil x5s call log - transferred calls

    They only show the extension that transferred. Attended or blind transfer do not display the caller ID information after the call has ended. It continues to show the extension information.

  4. Solved fanvil x5s call log - transferred calls

    On a Fanvil x5s Call from 0123456789 comes into the facilities main DID to extension 101 extension 101 takes the call and transfers 0123456789 to 102 102 accepts the call. the caller ID displays the information for 0123456789 on the display the call is concluded and the user needs to record the...

  5. Solved fanvil x5s call log - transferred calls

    That is not a solution the end user can or will use. Again this is a scenario where the user needs to be able to look at the call log on the phone to view the phone number that was transferred to them. Thanks for the suggestion though.

  6. Solved fanvil x5s call log - transferred calls

    I have a user that would like to have transferred calls appear in his call log. Currently, if extension 101 transfers a call to 102 the display will show the caller ID information for the transferred call. However, after the call is over and the call log is looked at on the phone it shows the...
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