Recent content by Christian Davies

  1. Christian Davies

    Freshdesk CRM Integration with 3cx Stopped Working

    Hi @3CX_AUS With help from Andreas, he disscovered that the customer had edited and customised the default Type in Freshdesk. Found in Freshdesk: Admin >> Workflows >> Ticket fields >> Type , you can set what types of tickets are possible in Freshdesk. 3cx comes with a predefined list of types...
  2. Christian Davies

    Freshdesk CRM Integration with 3cx Stopped Working

    Hi all, I’m running 3CX Version 20 Update 7 on a hosted cloud server and have both call recording and transcription enabled, which are working perfectly fine on the 3CX side. About five weeks ago, we integrated 3CX with Freshdesk for the customer on a trial from Freshdesk, and everything...
  3. Christian Davies

    3CX Transcriptions Service - Detecting Langauge as Welsh...

    True!
  4. Christian Davies

    3CX Transcriptions Service - Detecting Langauge as Welsh...

    Probably because 3cx Transcription is free for the time being so they are not bothered!
  5. Christian Davies

    3CX Transcriptions Service - Detecting Langauge as Welsh...

    Im having the same issue. About 50% of my Recording Transcriptions are in Welsh! Have 3cx said when this will be fixed?
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