Recent content by daes

  1. Queue handling when no agents are logged in

    Hi everyone, I’m running into a limitation with 3CX queues. At the moment, if no agents are logged in or available, calls don’t even enter the queue. Instead, they’re immediately flagged as “unanswered” and pushed to the failover destination. From a customer perspective, this feels wrong...
    • daes
    • Thread
    • Replies: 2
    • Forum: SMB
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