Recent content by daniel.marsh

  1. daniel.marsh

    Unable to make International Calls from some phones

    HI Paolo Thank you that has nailed it. Some of the Outbound Caller ID's (including the faulty ones) had 44 at the beginning and the ones that work didn't Thank you for all your help (and patience) Kind regards
  2. daniel.marsh

    Unable to make International Calls from some phones

    @Alphabetic I have V18, Paolo is on V20
  3. daniel.marsh

    Unable to make International Calls from some phones

  4. daniel.marsh

    Unable to make International Calls from some phones

    Hi, I reached out to them first and they stated we don't have a block on it. I still find it weird how one user can call the number but everyone else can't Kind regards
  5. daniel.marsh

    Unable to make International Calls from some phones

    Country code is on the allowed list (its 353 no 33 as I first stated) Error is still the same "Not Found" Call Log just states "Not Answered" Where would I find the event log? Kind regards Daniel
  6. daniel.marsh

    Unable to make International Calls from some phones

    HI I've just done as you suggested, updated phone config and it hasn't worked, I still can't dial out on 0033
  7. daniel.marsh

    Unable to make International Calls from some phones

    HI, Yes we have utilised the hot desk function on our phones. I just find it weird how one user can call 0033 without issue and most others can't. We don't have restrictions on the outbound rules
  8. daniel.marsh

    Unable to make International Calls from some phones

    Thank you, I've checked these We are trying to dial 0033 from the Yealink T54W phones. This looks like it's user based as one person can log into any phone and dial 0033 whereas most others can't
  9. daniel.marsh

    Unable to make International Calls from some phones

    This is an odd one I can't figure out yet. We are trying to make international calls however some phones allow it, some come up with "Not Found!" We're not blocking International calls to my knowledge but where would I look to see the difference between the users as there isn't anything obvious...
  10. daniel.marsh

    3CX Desktop App Audio Issues

    I did using all 3 versions
  11. daniel.marsh

    3CX Desktop App Audio Issues

    I attempted to use external USB headset and the Audio jack, neither worked
  12. daniel.marsh

    3CX Desktop App Audio Issues

    I set it to use the Microsoft Array for the Mic and Speakers for sound but no sound is heard or transmitted. I'm confident that monitor caused it but I can't figure out how to undo what automatically happened to restore it
  13. daniel.marsh

    3CX Desktop App Audio Issues

    Thanks Tim I tried the web client, same issue Youtube playback works fine Teams works without issue Tried the 3CX app from Windows Store instead, same issue Tried Incognito, same issue
  14. daniel.marsh

    3CX Desktop App Audio Issues

    Hi All I'm hitting a weird and wonderful problem. One of my users has the 3CX app on her laptop. When we first completed a call through the desktop app, it was working without any issues. She then plugged her monitor it (which has inbuilt audio) and it killed the audio from the app. I've...
  15. daniel.marsh

    DST a week early

    How did you manually change the template? I've been going onto the UI of all my phones to update the time & date DST settings to "Enabled" and "Last Week" instead of "Automatic"
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