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edossantos_sipcaller's latest activity

edossantos_sipcaller reacted to Evolute IT's post in the thread V20 Update 9 Release Candidate with Like.

The DATEV integration has been implemented in the new softphone. Simply enable the "Enable DATEV integration" inside the user's Options...

May 20, 2026
edossantos_sipcaller replied to the thread Trigger call flow after call abandoned.

What do you need to do in that case in your script? The only way to detect a missed queue call is using the Call Control API, which...

May 20, 2026
edossantos_sipcaller reacted to Evolute IT's post in the thread Trigger call flow after call abandoned with Like.

Not without a lot of development and head-scratching with Call Control. Maybe @VoIPTools has an idea.

May 20, 2026
edossantos_sipcaller replied to the thread Can we set in a delay in the Salesforce template?.

Hi @jed, Your modified template should return the Ticket URL instead of the Contact URL, this way the agent receives the call and this...

May 20, 2026

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