Recent content by edossantos_sipcaller

  1. edossantos_sipcaller

    popup lead

    This is one option you have. Another option is that the agent that receives the call, when seeing no lead name, creates a new contact in the CRM from the 3CX Web Client. When you do this by completing the form with the contact name, the contact created in the CRM will be automatically popped...
  2. edossantos_sipcaller

    How do we get in contact with sales?

    They're on holidays this week: https://www.3cx.com/blog/news/summer-shutdown-2026/ Wait until next monday.
  3. edossantos_sipcaller

    Call flow script - run on a DN number range

    There's no way to register the script on multiple extension numbers unfortunately, you will need to duplicate it. If you have hundreds of extensions then this will be a problem. Another option would be having a single script built with a CFD app that will ask for the number via DTMF. Then for...
  4. edossantos_sipcaller

    Are there any updated guides to setting up a intergration with Hubspot

    You should be able to create an app, it's not required to be legacy. This is just to be able to configure OAuth2.
  5. edossantos_sipcaller

    É possível criar novos Presence Status no 3CX V20 ou via CFD

    No, 3CX only supports the 5 standard status you know, these can't be extended.
  6. edossantos_sipcaller

    Emergency message recording and turning it off.

    To be able to turn it on and off from a phone call, you need 2 separate CFD apps. 1) The first app will receive the phone call to activate or deactivate the alarm. You can use a 3CX global parameter to enable or disable this. So, the CFD App can check this parameter, if it's enabled, it can...
  7. edossantos_sipcaller

    Outbound Calling Campaign with 3CX CFD and MySQL/PostgreSQL Database

    Hello @samehJABRI, Even if it's possible to do it with the CFD (with limitations), it's extremely complex even for experienced developers. You will spend a lot of time, and the result will be poor. SIP Caller is a ready to use solution. You can have your campaigns working literally in minutes...
  8. edossantos_sipcaller

    AI Agent to book appointments to Google Calendar using Zapier

    This could be an option, however the AI Agent will not be able to find available spots in the calendar, which is probably something required. For a full integration, MCP is needed. Good that it's coming.
  9. edossantos_sipcaller

    AI Agent to book appointments to Google Calendar using Zapier

    What you need is 3CX having MCP client support, so it can connect to external tools, for example the calendar to book your appointment. Meanwhile your only option using 3CX is connecting a third party AI voice agent as a SIP extension, and route inbound calls to it. However, having this feature...
  10. edossantos_sipcaller

    AI Agents - Pricing about 100 calls a week?

    Integrating with external tools requires MCP. That should be coming with a 3CX update soon. Not supported at this time.
  11. edossantos_sipcaller

    AI Agents - Pricing about 100 calls a week?

    You should be spending around 10 tokens per second for audio input, and about 20 tokens per second for audio output. Doing a quick calculation, each minute of conversation should be under USD 0.05.
  12. edossantos_sipcaller

    POPUP BY ID

    It's a bit more complex than that. With the User Input component you will get the ID. Then you need to query the CRM to get the actual customer name. Once you have the name, you must attach 2 properties to the call: public_lookup_displayname_override and public_crm_contact. Check this...
  13. edossantos_sipcaller

    3CX with Bitrix log just some calls

    To troubleshoot this, enable verbose logs in 3CX and then check the 3cxSystemService.log file from the Support Information package. From there you will see any error trying to log a call in Bitrix. As @SoterisH_3CX mentioned, only calls matching a contact will be logged. And in addition, please...
  14. edossantos_sipcaller

    Passing a CFD Variable (Queue Extension) to a Custom CRM Integration for Contact URL Lookup

    Hello @ybello, What you're trying to do unfortunately is not possible. The CRM integration will only use the external number during contact lookup. There is no way to pass any other variable to it. In order to do that, you need to use the Call Control API, run your custom integration logic...
  15. edossantos_sipcaller

    native webhook support

    The Call Control API lets you get these notifications, but you will need to create a module that uses it, and then sends an HTTP request to your service when you receive it from 3CX.
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