Recent content by gmatrozos

  1. Zendesk integration. Reply incoming call in zendesk and after create ticket

    Thank you for your answer!

  2. Zendesk integration. Reply incoming call in zendesk and after create ticket

    Hi and thank you but this is exactly the functionality that I want. But I want for agent to be able to answer the incoming call from within Zendesk and when this call ends to have the ticket creation. Now I have the opposite. I have immediate ticket creation without giving agent the opportunity...

  3. Zendesk integration. Reply incoming call in zendesk and after create ticket

    Hello I have a case where we have used the plugin to integrate incoming calls to Zendesk with talk partner edition. But incoming calls are directly creating tickets without the ability for the agent to reply in the meantime through zendesk and then create the ticket. Please for your help. Are we...
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