Recent content by greenfrog

  1. Caller ID not viewing on 3cx 20, but worked on 18

    Are the phones connecting via SBC or are they STUN? Had something similar and phones were all STUN (which worked on 18 but not 20). Solution in our case was to put in a RouterPhone and configure the STUN phones to use the RouterPhone.

  2. Gradwell trunk credentials mysteriously invalid Sunday 28th Feb2024

    On Sunday 28th Feb two of our clients reported their 3CX inoperative. We traced it to "invalid credentials" on the Gradwell trunk. Regenerating the passwords and putting the new creds onto the 3CX trunk brought things back. This only occurred to 3CX Small Business systems. Ones we host...

  3. Windows APP does not pop up

    Hi all - we've got the same issue. Moved 150 users to the PWA version from the Windows app and now they are saying the popups have stopped working. They are using Edge. Are any staff members on this forum from 3CX able to comment if the new V20 will fix this (or even if we can do this on the...

  4. 3CX Web App randomly unable to click answer button until restarted

    Yes that is the thread I was looking at, and which has no conclusion. It starts at random but the users say once it starts they get the issue almost on the hour every hour. They are using the laptop all the time so sleepmode would seem to be not the cause. One thought which just jumped in is...

  5. 3CX Web App randomly unable to click answer button until restarted

    Have a system with 150 extensions all using web app. At seemingly random intervals some users (maybe 5) are unable to answer inbound calls - the call pops up on their machine OK but they cannot click the green button at all to answer it. The red decline button works fine. They are also unable...

  6. High CPU when upgrading OVH VPS to V18

    Hi - anybody got any advice for this? We run our customers on OVH VPS (1 CPU, 2Gb RAM, 40Gb HDD) and they were about 10-20% CPU until we moved them to V18. Now we have 100% CPU frequently with call issues and dropped packets even when pinging the FDQN from workstations. RAM usage is low but...
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