I found the solution of my problem, the assistant wasn't polite and hung up the phone without saying goodbye.
Here the script I add before the #Shared policies :
# Mandatory Closing
- Before performing the final action that ends the conversation (such as creating an email, transferring the call...
Hi!
I have a problem with my personnal agent who take customers informations for me to send me that in my emails.
But I try to call it, and at the end of the call, the agent tell me I will send your informations in the team mail and then it hang up with me.
Impossible to the agent to tell me...