Recent content by JamieR

  1. V20 U6 Final - All Improved Reporting

    Epic work all. Are there any plans to provide more flexibility around the offload interval? I have a customer who is not happy that their boards will only update every hour - ideally needs to be every minute or perhaps 5. They'd like up to date data at all times. In addition, are there any...

  2. Remote Setup, IP Blacklisting, Yealink RPS MAC

    Ah nice, sorry hadn't seen you had a T46U. Your "router phone" is then an SBC, so you don't need a separate installation. Essentially that will make a tunnel connection back to 3CX and all other local will tunnel their SIP traffic etc. through it. Set other phone to use the routing device of...

  3. Remote Setup, IP Blacklisting, Yealink RPS MAC

    If you are not running an SBC on the remote jump box, local to the phones, then you need to be as that will be how the phones will be configured and also connect to 3CX in a reliable manner - no official direct STUN/SIP support in v20. Indeed you need to get Yealink to remove the phones from...

  4. Solved System owner unable to change role / department for one user

    Hi Yiannis, Now I feel slightly dumb, ha. All sorted...! Many thanks. Off to get more coffee.

  5. Solved System owner unable to change role / department for one user

    Hello This is a weird one I've not seen before. I'm logged in as the System Owner and am unable to change the role or main departmental membership for ONE specific user. Only one, all others are completely unlocked as you would expect: All users are synced with M365 but I can't see any...

  6. calls registrations trouble

    Just came here looking for this very solution - I also have a v20 that I'm now using both OpenAi transcription and Hubspot integration on. Thanks!

  7. Solved Queue queries - can queue members exist from a group?

    Fair dos, thanks Nicholas. Much appreciated.

  8. Solved Queue queries - can queue members exist from a group?

    Thanks Nicholas - do you think the group option will be something that'll be added in the future? I surly won't be the only one who would need this. It's never been a problem before with a small number of queues. To be fair I've just seen that in v20 you can assign a name to a DID/DDI on the...

  9. Solved Queue queries - can queue members exist from a group?

    Hello! I'm working on a reasonable opportunity for a client who has 90+ DDIs and run a contact centre function for their customers. My intention is to hang each DDI off a call queue and that way the agent answering the call knows which company to introduce when answering the call. All...

  10. Failed with message Server returned 'Forbidden'

    What exactly is the problem? Your system crashes or are you just asking about the forbidden message in the screenshot? As I understand it, 3CX's webserver will return 403/forbidden until a product update is available, at which point you're able to download it and therefore that particular...

  11. 3CX v18 u8/u9 - SharePoint archive recordings not being deleted from local disk

    Hi I'm aware that there was an issue with 3CX not deleting archived recordings that had been archived to an FTP site, which has been resolved in U9. I have a box with 250Gb of recordings that have been archived to SharePoint over the last week (was running u8 at the time). I can see the...

  12. Continuous Attack from Different IP Add

    Even with your config you will continue to have bots absolutely spank your box on port 5060. Who is your SIP provider? They should have a published list of IP addresses that they send traffic from unless you have a register trunk, in which case you can close 5060 altogether.

  13. Retrieve call logs from deleted user

    Hi Alejandro, I admit I hadn't, I discounted the idea give deleted users don't appear in the call history section from the dashboard. All sorted now - thanks.

  14. Retrieve call logs from deleted user

    Hi I have a client who needs to retrieve the call logs of a particular extension that has recently been deleted but they do not appear in the management console. I know call recordings do not get deleted when an extension is removed, but what happens to user call history/logs? Does it get...

  15. False positive V16 Softphone Link marked as Malware by Defender

    I didn't see this thread when I posted my thread on the same subject, which has now been closed. However I will add, to this thread, that the system is of the latest version and does NOT contain the malicious v16 link. It is however most likely just a hangover of this although the DNSBL issue...
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