Recent content by Jeanette

  1. Accept Multiple Calls

    Hi Abdulla, I just meant that other posts when I was searching were talking about using BLFs on the handset to pull through/answer the second call. -It's not relevant as this customer is using PC Softphones Customer has confirmed this morning that switching to a Queue didn't seem to work -...

  2. Accept Multiple Calls

    Thanks folks. I figured this might be the case, but other questions I was seeing were asking about BLFs on handsets. I've swapped out the RG for a queue straight away, as customer was already closed for the day!

  3. Accept Multiple Calls

    Hi, New business customer has just started to use 3CX. I've turned on Accept Multiple Calls for all staff. Use case: They have one inbound ring group with 3 main people answering, then it flows to an overflow group with more staff. Preference is for the first 3 to grab the call if possible...

  4. Setting up WhatsApp - 3CX or Meta issue?

    Update: I'm still looking for answers. It took a while for Meta to update the phone number and allow the app to be published. After that, the phone number is now showing as a live business account in WhatsApp, and I'm able to send a message from my personal Whatsapp to the number, BUT it's not...

  5. Setting up WhatsApp - 3CX or Meta issue?

    Thanks. There was a test process where Meta sent a test phonecall with a OTP for the customer to add. -This was successful, and there was no information given by meta to say that there would be any other verification period. Customer is out till Monday now, so if that's the case, hopefully...

  6. Setting up WhatsApp - 3CX or Meta issue?

    Hi yes, that's the guide we used. No, you've misunderstood :) I was testing from my personal WhatsApp, trying to send a message to the client's new number. We both understand the messaging restrictions. I only had the ability to "invite" when adding a new contact, so WhatsApp doesn't seem to...

  7. Setting up WhatsApp - 3CX or Meta issue?

    Hi, Spent over an hour trying to set up Whatsapp with a customer. There were already a verified Business. We've added a phone number, and on Meta it looks like it's all ready to do, with the exception of "Publish App" We assume that we need to publish before it goes live, as when trying to...

  8. Is there a difference between Video and Webinar?

    Hey! I'm setting up some training sessions using 3CX Meet, and can't see a clear difference between Video and Webinar, other than that the Webinar option only allows email invitations. We'll be sending the invitations out using Hubspot so that we can brand them appropriately, and when I did a...
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