Recent content by JFACS

  1. T54W/T58W choppy ringing audio

    Great to hear!

  2. T54W/T58W choppy ringing audio

    Thanks for the reply. It turns out I just needed to enable PBX delivers audio for each user and the ringback heard was normal throughout the call again. Guessing this was an artifact still working as it was before in v18 when that option was configured as a checkbox on the gateway setup and not...

  3. T54W/T58W choppy ringing audio

    Very strange issue has just popped up for one client. They have a mix of T33G/T54W/T58W, and for the past few days users making outbound calls with the T5 phones are hearing distorted and choppy ringing when placing an outbound call. Once the remote party picks up, the audio is fine in both...

  4. Contacts Merged with Teams section?

    No these are definitely entries from the company contacts. They have them all organized with a 4 letter code for each one, so they stick out like a sore thumb. There are only 12 phones/users on this system, and about 150 of these speed dials setup. It's kind of clunky because it was set up as...

  5. Contacts Merged with Teams section?

    That was the first thing I had thought as well, until I remoted into the client's PC and the slider was not to the right. And from what I understand, that slider should only add personal contacts to that view, and not the entire company phonebook, which is what is appearing in that list. This...

  6. Contacts Merged with Teams section?

    We have a client who somehow made a change to his Windows client to display all the company contacts in the Team view. When they go into the Contacts section, it displays all company phonebook contacts as it should, but when they click on the Team section, when they expect to only see other 3CX...

  7. SIP-T54W + WH62 Mono - separate headset and handset ring volume?

    Does anyone know of a way to adjust the volume of the ringtone for the headset vs. the volume on the handset? Have a group of users all in one room with these phones and headsets, all in the same ring all call queue, and users are annoyed at the volume level. They wear the headsets all day and...

  8. Shared Park / Pickup Feature - No Audio on X6U

    Wondering if anyone has come across something like this... We have a client with about 8 Fanvil X5U-V2 sets, 1 X210 for reception and one user with a X6U set. This is an on-prem deployment in vmware. It was brought to my attention that the user with the X6U set has no audio in either direction...
    • JFACS
    • Thread
    • no audio on calls pickup call shared park
    • Replies: 0
    • Forum: Fanvil
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