Recent content by jlh1

  1. Digital receptionist question

    Good Morning. I have collected the files from the Sangoma network express, and the 3cx system. I restarted the Digital receptionist on the 3cx system. Then I had the caller reproduce the problem. She made two calls to the unattended receptionist. Both times the caller dialed extension 1200...

  2. Digital receptionist question

    Will do, thanks for you help. John

  3. Digital receptionist question

    The log is 24 meg is there a way to upload it. I tried the upload feature but it just keeps bring me to this screen. John

  4. Digital receptionist question

    That sounds like what may be happening. Is there anything I can do?

  5. Digital receptionist question

    Here is the logfile with the error I think the line that shows the error. 08:55:05.345 [CM503003]: Call(1717): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.10.119:5060 The caller called our unattended line and dialed the ext. 1200 while the prompt...

  6. Digital receptionist question

    We use two PRI lines that are provided by LightPath. I have called their support line and they tell me that they just provide the pipe used by the caller and do not provide any DTMF signals. In our 3cx(ver 10 sp3) system we use a Sangoma PRI card. Thanks Jlh1

  7. Digital receptionist question

    Thank you for your response. I’m not sure were or what to check then, I do have a problem of the caller looping back to the beginning of the DR message if they do not wait till the pause in the message to enter the extension that they would like to be directed to. Is there a log that I can...

  8. Digital receptionist question

    I have an unattended line that is answered by a digital receptionist. As the greeting is read the caller is given several options to get directed to the extension that they want. After the option are read there is a pause for the caller to dial. If the caller dials the option they want...
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