Recent content by jstoner

  1. How to transfer callers on version 20.

    Hi all. Ok thank you for the clarification. Thank you, James Stoner

  2. How to transfer callers on version 20.

    Hi, Community. We're in the process of upgrading all our windows clients to version 20 and found that transferring calls seems very convoluted, or doesn't work as expected. For example when the agent selects 'Transfer' and then types the name of the agent they want to transfer the call to, it...
    • jstoner
    • Thread
    • Replies: 3
    • Forum: SMB

  3. Global MOH plays a snippet before Queue MOH

    Hi, Oleg. Yes, if i make a call from an internal user, we get the same issue. Thank you, James Stoner

  4. Global MOH plays a snippet before Queue MOH

    Hi Theodoros. Yes and no. The test queue we have setup is routed to an IVR first which plays a GDPR greeting message containing some GDPR. However, we have production queues which do not get routed to an IVR first but still has the same issue. Thank you, James Stoner

  5. Global MOH plays a snippet before Queue MOH

    Hi, Support. I have a weird issue where we have set a global Music on Hold to play when users are put on hold. This is fine. We also are trying to set queue music on hold so when the queue receives an inbound call, it will play a ring tone and is not silent for the inbound caller. The issue is...
    • jstoner
    • Thread
    • group moh
    • Replies: 5
    • Forum: SMB
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