Recent content by jtan

  1. Freshdesk attaching record calls when creating tickets

    Then explain how to access this feature to customize the template to do this.

  2. Freshdesk attaching record calls when creating tickets

    But I have seen 3rd party softwares that are able to do this. How do you modify the crm template to make one?

  3. Freshdesk attaching record calls when creating tickets

    Hi I am having difficulties on how to do this. I have seen third party apps that lets you attach the recorded conversations to the ticket upon ended calls. I was hoping someone can direct me to the right direction on how to implement this in Freshdesk. I saw one for Zendesk but what about...
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