Recent content by kevencluff

  1. Calls in Queue Ringing Despite Wrap-Up Time

    We have a queue that receives a lot of traffic. Only one agent logged into the queue. I have a 30 second Wrap-up time. When the agent hangs up a call, the next call rings immediately. Any idea why this might be? How do I get the 30 second wrap up to take affect? Thanks in advance for any...
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