Recent content by Lugo Consulting

  1. Calls dropping inbound and outbound

    Turn your logging up to verbose in the management dashboard, restart your DB service, then generate the issue again. Once you do that, generate a support package and send it over to me so I can review the logs. Also, can you do a packet capture from the firewall instead of the PBX, I want to...

  2. Calls dropping inbound and outbound

    Are you using a hostname for the SIP trunk? Also, did you whitelist the IPs from the SIP provider in the firewall of the PBX (in addition to your network firewall)? This was happening on our PBX and it was due to a Acknowledgement message was not received from the SIP provider due to the IPs not...

  3. HELP!! Management Console keeps giving server error

    BrenttG, The SSL certificate tried renewing starting on 1-25-2020 and expired yesterday 2-19-2020 at 5am. Unfortunately, it continues to fail with the following very non-descript error: HTTPS Certificate renewal Failed - Error: System.AggregateException: One or more errors occurred. (A task was...

  4. HELP!! Management Console keeps giving server error

    Hello all, as of yesterday morning, the management console is inaccessible. We are currently running on Debian and v16.0.3 3cx. All services are running, including the 3cxPhoneSystemMC01 service. I am able to reboot this service with no issues. I have also rebooted the server. The web client...

  5. Agents can't login to queue

    Auto switching is off, we are using the web client exclusively. Do you know of any log files where I could see the errors for queues? This one is really banging my head and killing our call center due to queues not working.

  6. Agents can't login to queue

    Correct, everyone is in available mode. I have also rebuild new extensions and new call queues, still no luck.

  7. Agents can't login to queue

    @JohnS_3CX I used the web client switchboard and also the 3cx for windows app queue manager to try to login the agents. On the web app, the status will not change over to 'Logged In' nor on the 3cx windows app, when I select the specific queue, right click the agent, and click Log In, the agent...

  8. Agents can't login to queue

    @3cxnub I’m going to test the build new extension this morning and let you know appreciate the help @cobaltit the license is enterprise. We are on V 16.0.910.

  9. Agents can't login to queue

    I have 3 queues and agents are unable to login, we have tried to use *62, BLF keys, Switchboard, and 3CX for Windows app. No matter what we do, none of the agents can login. I've also tried a force login via manager mode and still can not get the agents into the queue. I have deleted and...
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