Recent content by mbelsky

  1. Adding an international number to an existing call fails via Teams with error message 'false'

    Has anyone had success doing a conference on Teams integrated into 3CX to an international number? Has anyone seen the error we are seeing? Thank you!

  2. Adding an international number to an existing call fails via Teams with error message 'false'

    We are having an issue where we are getting an error when adding an international number to an existing call. We have a hosted (by an MSP) system. This is the pattern of my testing: The following result in a 'false' error popup and the international call does not get added: 1) Call an internal...

  3. Teams Integration and transfer to Voicemail

    Sorry, you replied before I made my edits above, so just readding this info. We are already able to have calls terminate to Teams voicemail even with the forking occuring. This is merely a request looking for a way to avoid the extra ringing before it terminates to the Teams VM, in cases where...

  4. Teams Integration and transfer to Voicemail

    What I am asking about would not require forking to be turned off, unless I'm mistaken. Whether on or off, if Teams exposed in their API (I assume there is one utilized) a way to pass a call directly to voicemail in Teams (which they allow internally), I was asking if 3CX would be able to...

  5. Teams Integration and transfer to Voicemail

    If we were to decide to have voicemail in 3cx instead of teams (doubtful it would be approved at this point), how would we get internal teams to teams calls to terminate into the 3cx voicemail. No way our users would tolerate two voicemail boxes.

  6. Teams Integration and transfer to Voicemail

    Thank you, I will do some reading. If I were to contact Microsoft Teams support and find a method to send a SIP call to Teams in a certain way that would send it directly to Teams voicemail, is it feasible that 3CX could support something like that when they fork the call? Then we would just...

  7. Teams Integration and transfer to Voicemail

    Can anyone explain the basic mechanism used for Teams to route an unanswered call back to 3CX voicemail if we were to set it up that way?

  8. Teams Integration and transfer to Voicemail

    That does not work for our setup, as we use Teams exclusively for internal calls, chat and meetings. 3CX is used merely as a way to route incoming and outgoing calls with external numbers and some routing decisions/IVR. Any other ways to get this option working with our current setup?

  9. Teams Integration and transfer to Voicemail

    Hello, We have a hosted 3CX system (I believe self-hosted by a vendor we use to manage it) that uses Teams integration. Our users only have voicemail configured on Teams and not on 3CX. Our Operators manage incoming calls and transfers mostly via 3CX web or physical phones before the external...

  10. IMPORTANT: Apple APNS certificate renewal reminder

    Thanks! Besides for doing speedtests on mobile and wifi to ensure the connections are solid, what other steps should we take to troubleshoot the issue. We just found out that it may be affecting more than just this one user.

  11. IMPORTANT: Apple APNS certificate renewal reminder

    Hello! Is there any way for a user with only web-admin access to check this? I have an iOS app user complaining of sporadic 'recovering' events and sometimes it will reconnect and sometimes it would drop. Could a user getting 'Recovering' and beeping sporadically be related to an old cert? We...

  12. Outbound Calls: ringing audio not always audible

    I have seen something like that for users using a USB headset, where they will randomly not hear outgoing ringing, but will hear the audio after the call picks up. I fix it by going to Sound Settings (in Windows) > scroll to bottom and go to App volume and device preferences > for each Teams...
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