Recent content by mlopez

  1. Call Journaling and Freshdesk Tags

    Yes I've learned that the data 3cx provides is very fractured and weirdly siloed depending on where/how you access. so far call journaling, cdrs and the csv call log all have different data, and no discernable way to link them all :eek: . I will take a look at voiptools to see if this is valid...

  2. Call Journaling and Freshdesk Tags

    but wouldn't i be limited to the same variables then? I need a way to get things like ringroup or dialed number into our db a long with all relevant call details and recordings so I can then API that into frshdesk.

  3. Call Journaling and Freshdesk Tags

    Yea that wouldn't work. agents come and go, so that would need to be maintained in Freshdesk, same as extension. But ring group and dialed number are constant. So essentially the only way to accomplish this then is find another way to get all the relevant details from 3cx into a db, and then...

  4. Call Journaling and Freshdesk Tags

    Yes I saw that link before. I assumed it was just not updated. This data is provided in the daily call logs, bizarre that it would not be available for journaling. My issue is that all call in our org are being journaled, i need to way to identify which ones are actually relevant. Because agent...

  5. Call Journaling and Freshdesk Tags

    Hello, we have call journaling enabled but i cannot figure out where to edit the tags that get pushed to Freshdesk. How do i add the ring group and the callid?

  6. IOS App Doesn't Default To Bluetooth Headset

    I tried searching the forums, but couldn't find the answer. I use the 3cx iphone app to answer calls. I've decided to start using a bluetooth headset. However, for some reason the app never defaults to the head set. I cant seem to find the setting to fix this. Am i missing something?
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