Recent content by monty_frankel_technology

  1. Incoming Audio Missing on Small Number of Outbound Calls

    I knew I forgot to add some important notes. We're using SIP.US. This is a 3CX instance running in lightsail. It was setup back on v16 and was upgraded to v18 and then again to v20. To the best of my knowledge it was setup using the built-in templates. It's using the standard Lightsail...

  2. Incoming Audio Missing on Small Number of Outbound Calls

    Looking for some assistance troubleshooting an issue with inbound audio occasionally missing on a small number of outbound calls. (Hopefully this is the right board for that.) We've collect some examples, and have yet to find a pattern but have learned the following information, and tried the...

  3. Yealink W60B - Unable to Access Provisioning file

    I believe I found the event, but I'm having trouble interpreting what I'm seeing. I've replaced the office IP with [Public IP] in the logs: 2024/10/29 14:10:43.421|0046|Trac| [_3CX.Http] [9]+[Public_IP] GET https://grosswelch.3cx.us:443/provisioning/*** - - - 2024/10/29 14:10:43.421|0046|Trac|...

  4. Yealink W60B - Unable to Access Provisioning file

    From what I'm seeing, the W60B does not have the option to ping? There is no diagnostic section under the Network tab like there is on other Yealink models. Am I overlooking something, or is there a way to see in the device log that it can reach it? For reference I did test from another phone...

  5. Yealink W60B - Unable to Access Provisioning file

    Hi all, We have a Yealink W60B that we're having some trouble with. I've taken over management of this system so I don't have the full history. This base station was just working with this system, but was not showing under Voice & Chat, and was instead showing under phones, with the MAC listed...
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