Recent content by mososki

  1. Fanvil v64 Update Loop - 3CX 20 Update 9

    Appreciate the firmware share; happy to report it downgraded a phone. Fanvil support has not responded at all yet.

  2. Fanvil v64 Update Loop - 3CX 20 Update 9

    Following this post; we have updated firmware for 200+ V64 sets to 2.12.21.32 from 2.12.20 and experiences sluggish performance, inability to answer/end calls; choppy voice; long delay to talk path, no talk path at all, etc. 3CX says Fanvil issue; Fanvil ticket open with no response yet. We...

  3. Fanvil i16VS & 3CX

    Video failed to work at client site with web or applications; have replaced some V64 sets with V65 sets. Doorphone calls to V65 sets automatically display video upon answer. Our client is happy with this solution.

  4. Fanvil i16VS & 3CX

    Any further ideas on what we can try to get this working? Are there any log files that would tell us the issue?

  5. Fanvil i16VS & 3CX

    No, I've checked those and even disabled all the add-ons. Would you be willing to send over the configuration file from the working device? I would like to have AI do a "stare and compare" to see if there are different settings.

  6. Fanvil i16VS & 3CX

    at latest 3CX supported version: 2.12.48.25; was going to ask the other dealer if he would share his device config file so I could have AI do and stare and compare to see if anything is different.

  7. Fanvil i16VS & 3CX

    Edg/149.0.0.0 for the PWA

  8. Fanvil i16VS & 3CX

    Incoming doorphone call to web app displays incoming call; when I answer, it pops up the screen shown above, do you want video? I say yes, get connected to caller, but audio only, no video appears. The button on unit is set to speed dial to x100

  9. Fanvil i16VS & 3CX

  10. Fanvil i16VS & 3CX

    We also just tried pointing to queue; same result, no video, no option to select video

  11. Fanvil i16VS & 3CX

  12. Fanvil i16VS & 3CX

    Good point...first time poster, appreciate the advice. 3CX premise on Windows machine; doorphone is configured with 3CX template and SIP comes online OK. We currently have button pointed to ring group. It rings the phones but does not offer video.

  13. Fanvil i16VS & 3CX

    We have a v20 3CX and can get SIP call from video doorphone to register and ring in OK; how do we view the video on the 3CX web app or installed application? I see documentation that both interfaces are capable of viewing the video. When we get called from the doorphone the only device that...

  14. V20 Teams integration getting 603 Decline message

    Where do we begin to find the source of this 603? Inbound and outbound do not work with Teams, calls fail. We can see in the SBC it is online and trading messages with the 3CX. Is there a way to capture the signaling between the 3CX and Teams? How do we isolate and troubleshoot this issue?

  15. 3CX & Teams Direct Routing - User script says no users

    Does the fact they have some users with a Microsoft Teams calling plan change the integration process? Should we run the routines as though teams was previously set up for direct routing and that should be cleared before following 3CX process? Will treating it as though there was existing...
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