Recent content by MTS_JP

  1. Question: Average Hold Time metric support / roadmap

    Thanks for sharing this, but I think there's a slight misunderstanding of the metric. This workaround calculates Queue Wait Time (how long a customer waits before an agent answers). My question is specifically about In-Call Hold Time. The duration an agent places a client on hold after...

  2. Question: Average Hold Time metric support / roadmap

    Hi all, Is there currently a native way to pull an Average Hold Time metric for call queues in 3CX, or is this planned for a future update? Thanks!
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