Recent content by NeilM2020

  1. How to ring 3CX app and deskphone at same time?

    Using the Android app on the mobile, and both the desk phone and app are assigned the same extension. Looks to be one specific extension. Just tried on my extension (app on Google Pixel 6 phone with Android 14 and Grandstream 1630 desk phone) and absolutely no issues and works as expected...

  2. How to ring 3CX app and deskphone at same time?

    Hi, 3CX Pro v18u9 on-premise. It's my understanding that if an extension has both a deskphone and the 3CX mobile app assigned, that both phones would ring simultaneously on an incoming call to the extension. That's not how it is for my setup. An incoming call either rings the deskphone or...

  3. Android app (v18.1.4.211) mixing up caller ID for similar numbers...

    Hi, Our 3CX contacts are fed from a Microsoft 365 shared mailbox contacts list. We have two contacts listed that share the same last 6-digits of an 11 digit number. Without disclosing actual names and numbers, these are examples if the two contacts: Jack- 07654123456 Mary - 07777123456 When...
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