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nikolascx's latest activity

nikolascx replied to the thread Introduce Calls.

Yes this is cool We will make a programmable extension and you can build it the way you want!!! Stay tuned :cool:

May 22, 2026
nikolascx replied to the thread AI Agent Written Message Delivery Still Not Working - V20 Alpha 9.

Hi Team New updates were released - for sure now this is fixed thanks for reporting

May 22, 2026
nikolascx replied to the thread Knowledge Base Size Limitations?.

Hi Team Nick is correct here. A 50,000-row inventory CSV is not a good fit for a Knowledge Base lookup. The Knowledge Base is better...

May 22, 2026
nikolascx replied to the thread Department Membership Not Respected.

Hi Team We have an issue here - Acknowledged. Do not test this further. For now workaround it until we fix.

May 22, 2026
nikolascx replied to the thread Knowledge base attached = slower responses?.

Hi Patrick, Your approach makes sense, but to give better advice we would need to understand how your Knowledge Base is currently...

May 22, 2026
nikolascx reacted to lancerichards's post in the thread AI Receptionist to MCP Server with Like.

Hi Team As we roll out more and more 3CX AI agents, we are finding there are times where being able to connect 3CX to a MCP so that...

May 22, 2026
nikolascx replied to the thread AI Receptionist to MCP Server.

Hi Lance, Yes, definitely. MCP integration is something we are actively looking at and working towards. The use cases you mention are...

May 22, 2026
nikolascx replied to the thread Changing prompt for summaries with own GPU transcription Server.

Agreed Currently it is hard coded - but we internally agreed to implement this. Coming soon as part of a new improved product launch...

May 22, 2026
nikolascx replied to the thread Fallback on AI Failure.

Hi Lance, Yes, this is a valid point and it is already on our radar. Just to clarify, the call being dropped is not really related to...

May 22, 2026
nikolascx replied to the thread Ai Personal Assistant Does Not Screen Calls - Version 20.0 Update 8 (Build 1121 Release).

Hi there, If the AI Agent answers when you call extension 900 internally, then the agent and OpenAI connection are working. For...

May 22, 2026
nikolascx replied to the thread AI Email Messages.

Hi Bryan, Yes, your understanding is correct. And to be transparent, this is something we are aware of as well. It is a legitimate...

May 22, 2026
nikolascx replied to the thread AI variables for source_extension and source_primary_department?.

Thank you for the great feedback! Really happy to hear Update 9 and the improved fuzzy matching are working well for your Call by Name...

May 22, 2026
nikolascx reacted to accentlogic's post in the thread AI variables for source_extension and source_primary_department? with Like.

Team 3CX - Amazing work in the improvements in Update 9! The new fuzzy match will allow us to use an AI Receptionist as a dedicated Call...

May 22, 2026

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