Recent content by phoenixcorp

  1. Instantly going to voicemail

    Hey there, this is what it says in the log: Lost Call in Queue Tier 1 (24360) from Caller ID 'NUMBER' Queue: 24360 [Tier 1] caller: +1NUMBER (removed phone number for privacy) I tried calling the queue internally but it also goes straight to voicemail. Thanks!

  2. Instantly going to voicemail

    Hi there, thank you, I checked and the notifications are on. When I set the trunk to "department", the call goes through and rings so the agent can answer. But when I set it to the queue, it does not ring on the agent's end, goes straight to voicemail. I have assigned the agents to the queue...

  3. Instantly going to voicemail

    Hi there, thanks for the reply. They are using the webclient. Have also tried using the 3CX phone app but the issue persists.

  4. Instantly going to voicemail

    Hi there, I have just signed up and set up the auto trunk with Twilio. the number is working but it instantly goes to voicemail. I have set up the queue and added the agents to the queue. the agent is signed into the queue and is available for calls, and the business hours are 24/7/365, but...
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