Recent content by rhwiley

  1. Call routing changed - Issue Identified - but unknown cause

    Thanks. I appreciate the input. As I said, I saw where, in the features list, I could have 1 ring group and 1 SIP trunk... but saw no mention of 1 DID. Might be a suggestion for something to add to the list. Thanks again for understanding. Bob

  2. Call routing changed - Issue Identified - but unknown cause

    Thanks. Yeah, I looked at the features and see no mention of multiple DIDs - only multiple SIP trunks (and I have only one of those). I'm also not using the Ring groups, IVR's, Queues, etc. If I have to upgrade, and there's restrictions not listed...would the 3CX SMB work in this instance...

  3. Call routing changed - Issue Identified - but unknown cause

    Thank you. Case 1152383.

  4. Call routing changed - Issue Identified - but unknown cause

    Charles, thank you for the reply. I was away from home for several days given the holiday, and returned on Wednesday. Yesterday, the problem happened again, and I sent the email to the address above. I received an email from Irena with helpdesk whitepapers on ring groups and call routing, and a...

  5. Call routing changed - Issue Identified - but unknown cause

    I've had my 3CX Startup set up for several months, and everything has seemed to work well - until a day or two ago. I have 4 DID lines set up with my SIP provider to include an original DID number that came before I ported my lines over. Each one had worked as configured. I kept that original...
    • rhwiley
    • Thread
    • Replies: 10
    • Forum: SMB

  6. 3CX StartUP - Sending/Receiving SMS messages

    I can't even initiate a conversation... Well, I *can* try, but it won't get sent. The provider is Flowroute, and I have opted in for messaging...

  7. 3CX StartUP - Sending/Receiving SMS messages

    It's kind of hit and miss with the texts I don't receive. The ones I notice it on most are Credit card MFA texts, Amazon One time code texts, and such. I've tried replying from both the mobile 3CX app as well as the 3CX client page through the web browser - regardless, I can't reply. Attached...

  8. 3CX StartUP - Sending/Receiving SMS messages

    I've been using 3CX for a while, and there's one thing I haven't figured out entirely yet. If I send a text/SMS message to my DID number, it normally will appear on either the web client or the Cell phone app. For some people/companies the same won't come through - such as Amazon's one time...
    • rhwiley
    • Thread
    • Replies: 5
    • Forum: SMB
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