Recent content by Ronaldvdv

  1. Ronaldvdv

    Inbound routing should follow Department office hours (incl. lunch-break gaps) to avoid dummy extensions that waste licenses

    This is already possible. If you configure a department (e.g. Sales), you will find the department as Sales grp in Call handeling. Set your DID on the Sales grp and configure the settings for open, close, break and holiday. No need for a dummy. Also in stead of using a dummy user you can also...
  2. Ronaldvdv

    Change Moh to ringing when using call flow designer script

    If you do not use the MOH on your PBX, you can change it to USProgresstone. The other option is to use a call queue, there you can set MOH per queue.
  3. Ronaldvdv

    Query Regarding SC 16 License Extension Limit

    For forwarding I use a IVR. After 1 sec forward to an internal or external number. You could also use an RingGroup for this. In this way you do not need an user for forwarding. It is also possible to use opening hours in this setup for conditional forwarding. Ronald.
  4. Ronaldvdv

    M365 de-integration

    3CX has the possibility to sync only users that are member of a specific group in the AD. Make a new group "telephony" in your M365 and place users that will get an account in 3CX in this group. In the user part of 3CX in the M365 settings set sync to only this group.. Now you can manage the...
  5. Ronaldvdv

    Solved Call Monitoring not available?

    I have the same issue but not on all instances. Most will show the full menu, only the last two PRO editions Version 20.0 Update 9 (Build 995 Release - AI 1.4.48) will not show the option Monitor Connection Quality. The older systems run same version build 995. Work arround I have found is...
  6. Ronaldvdv

    Forward a call with altered Number (for Priority Call purposes)

    Let incomming call go to a queue with opening hours (or just log out of the queue when you are not available). Outside openings hours (or if no one available) go to IVR with option for emergency. In case of emergency go to a ringgroup (when you log out of queue in the mobile app you still are in...
  7. Ronaldvdv

    Outbound calls forbidden by Administrator

    Under the E164 settings:
  8. Ronaldvdv

    Outbound calls forbidden by Administrator

    Settings look OK to me. Make sure user that is calling out is member of "Superior Wellness". There is no other outbound rule for other departments. Also check under "Advanced"the E164 settings. For our provider we neet to turn this on and set "Remove if same ..." both off
  9. Ronaldvdv

    Outbound calls forbidden by Administrator

    Did you configure outboud rules? You need at least 1 so 3CX knows what to do with the call. For testeing set calls to numers starting with prefix to 0-9 en select your trunk for route 1. That should do it for testing.
  10. Ronaldvdv

    Solved Beep during a call

    We have had this a couple of times. I'm not 100% sure it it was turn iOS device off en on again or reprovision the app.Try turning if off and on again first ;)
  11. Ronaldvdv

    Temp Workers and Relievers

    Does doctor X have access to the 3CX app on a computer and are you using queues? If so the doctor can set him/her self as available for the queue that is active at that moment.
  12. Ronaldvdv

    Office Schedule

    I have a same sort situation at one of our customers. I have set openings hours on DEFAULT department 7:00 - 17:00. On opening hours go to morning ringgroep. This one is member of morning group with openings hours 7:00 - 8:00. On closed go to ringgroup Lunch Break. On closed on lunch goto...
  13. Ronaldvdv

    Department Permission Roles

    I am not 100% sure it does what you need, but in stead of using the DEF department so everybody sees all other, set in all departments.
  14. Ronaldvdv

    Disable CTI in Web Client

    You could use a different number for the mobile app. The physical phone is then not aware of the mobile app so no CTI available. Disadvantage: user has two different numbers.
  15. Ronaldvdv

    Yealink won't provision - Fanvil will???

    Correct you can't skip the password, it could take up to 1 minute before the Yealink will start the update is what I have experienced lately. As extra info: I had some phones that were used in an other PBX and the factory reset did not clear all fields. Try loging in to the phone with default...
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