Recent content by ronnieguha

  1. Supporting email as an inbound channel

    Thanks. We moved over from Amazon connect and in amazon connect, we used to get those emails as "TASKS" into Amazon connect. This way, our agents didn't have any confusion about who is working on which task because it was like a regular call or sms or chat (only 1 person gets it). Is there a...

  2. Supporting email as an inbound channel

    We are currently using 3CX to support phone, SMS, chat channels. Is it possible to support email as a channel as well? I can't find any documentation about it. Our customers send emails to us and our agents need to act on those emails - we don't need to reply back to the customer but we need to...

  3. SMS button not showing up

    SOLVED BY ADDING ANOTHER TRUNK THAT'S JUST TWILIO. SO, WE HAVE 2 TRUNKS NOW CALLCENTRIC FOR CALLS TWILIO FOR SMS

  4. SMS button not showing up

    Hello, We are evaluating 3CX (at the moment, professional with 4 simultaneous calls) and want to make sure we can integrate with Twilio for SMS. However, we do not see the SMS button showing up here (we are using Callcentric for SIP) Do we need another version of 3 CX?
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