Recent content by SDEverway

  1. Zendeskv2 Integration Issue: Inbound Calls

    If you were able to take a look I would definitely appreciate that - apologies for the slow response this has been a bit on the back burner

  2. Zendeskv2 Integration Issue: Inbound Calls

    The tests work, and the outbound calls work if the contact already exists or is created on the call, if that same number that logged properly for an outbound calls inbound - it fails. It works for outbound calls only, and only with an associated contact or a created contact using the link on...

  3. Zendeskv2 Integration Issue: Inbound Calls

    Bumping this as we have updated this configuration but still see the issue with only outbound calls creating tickets Currently outbound calls to people already listed as contacts will log a call, but if they are not created they do not, this seems okay as we can create the contact and it seems...

  4. 3cx creates tickets in Zendesk after working hours

    There is no Commentbody section found in our Zendesk V2 template when i click "show template" and try to search through it

  5. 3cx creates tickets in Zendesk after working hours

    To create the ticket as internal can the above XML be inserted anywhere into the template or does it require being entered into a specific scenario or location?

  6. Zendeskv2 Integration Issue: Inbound Calls

    According to the Zendesk admins/users it seems random. For example a user who is not a Zendesk agents call created a ticket, but when the admin user of Zendesk made a call, they reported nothing created in Zendesk. Yes the emails match.

  7. Zendeskv2 Integration Issue: Inbound Calls

    Hello, We are currently experiencing an issue where our inbound calls either received or missed are not creating tickets in Zendesk We have set the configuration up, and things seem to work just fine for outbound calls, but inbound there is nothing appearing in Zendesk When doing a "Test"...
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