Recent content by TheodorosG_3CX

  1. TheodorosG_3CX

    Solved Personal Assistant only screens calls, never transfers calls

    This can indicate that you need to also update prompt and route based on information provided to the agent. Check also the below complete guidelines for further clarification: • https://www.3cx.com/blog/docs/ai-agent-prompting-part1/ • https://www.3cx.com/blog/docs/ai-agent-prompting-part2/ •...
  2. TheodorosG_3CX

    Ai agent take seconds to respond

    What is the exact version of the PBX and AI? Are you under the below?
  3. TheodorosG_3CX

    Placed on Hold Call Back

    You can use the Call Parking feature where there is option after specific time to foward calls to external number among other options available:
  4. TheodorosG_3CX

    "No Response" on answer - Grandstream GXP2160

    Are ip phones provisioned behind an SBC?
  5. TheodorosG_3CX

    Voicemail Breakout Message

    @telis Maybe the CFD could help you build this requirement. You may check here for more information.
  6. TheodorosG_3CX

    Intermittent Phone Unregistration and 3CX Client Freezing During Incoming Calls

    There are many conditions and just from the description or the screenshot this cannot be identified. You shall create a support case to check this and advice further.
  7. TheodorosG_3CX

    Fanvil X3U - Contacts Searching has become Case Sensitive

    The contact matching on the device directly is not specific from the PBX but on the device controlled from the firmware. Which firmware version you are using?
  8. TheodorosG_3CX

    Allow outgoing number list

    This can only be limited with the outbound rules where you can add specific extensions to the allowed list. If those extensions are also part of specific Departments you may also add only Departments.
  9. TheodorosG_3CX

    Duplicated extensions in the Extension Statistics report

    So actually you see the information before and after that change correct?
  10. TheodorosG_3CX

    Duplicated extensions in the Extension Statistics report

    Check the audit log for previous dates as well.
  11. TheodorosG_3CX

    Duplicated extensions in the Extension Statistics report

    You may check and confirm also in the Audit log(as soon as you access as System Owner), if there was a specific change to the Phonebook options:
  12. TheodorosG_3CX

    Solved Send SMS option missing after Update 9 Build 995

    Is the sip trunk assigned to a Department or using System Wide?
  13. TheodorosG_3CX

    Department Call Restriction

    This is the purspose of the Multi-Tenant solution where you can create seperate companies and not share information. Check the guideline here as well for further clarification.
  14. TheodorosG_3CX

    Duplicated extensions in the Extension Statistics report

    There was a change in the order of First/Last name for those extensions in this period therefore you see the extension statistics before and after.
  15. TheodorosG_3CX

    3CX Login Time Discrepancy

    As mentioned we cannot see any issue on our side on the report. You may create a support ticket to check further.
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