Recent content by TLCtech

  1. TLCtech

    Multiple QCB calls from the same caller even after connection

    The logs dont show it. I dont think they are separate calls, but the QCB is stuck or something. As I understand it, QCB sets the call up, my agent answers, they either speak to someone or a vm, the call ends, and then the agent gets slammed with the same QCB call over and over. The only way they...
  2. TLCtech

    Multiple QCB calls from the same caller even after connection

    For the last couple of days, Ive been getting reports from agents that when a QCB is requested, they get inundated with calls, often from the same person, even after the QCB connects, and they have a conversation with the person who requested it. The agent has to repeatedly hit decline to get...
  3. TLCtech

    Solved Weak SIP Authentication ID for one ext only

    Gotcha. I appreciate ya. That did it.
  4. TLCtech

    Solved Weak SIP Authentication ID for one ext only

    Sip, user, or both?
  5. TLCtech

    Solved Weak SIP Authentication ID for one ext only

    We only have two hard phones and they havent worked since we gave up our static IP. But this ext was never configured with one. I dbl checked to make sure I didnt accidently do it by mistake somehow.
  6. TLCtech

    Solved Weak SIP Authentication ID for one ext only

    I have a 3cx hosted instance running Version 20.0 Update 6 (Build 708) This morning I log into my dash and go to my users and see this error come up on one, and only one, of my extensions. We still use callcentric and the SIP id I have for our main is the same so Im not sure why this is being...
  7. TLCtech

    QCB no audio after connection

    I just enabled that with our front end team and we will see. I have been told in the past to leave it unchecked so it has been.
  8. TLCtech

    QCB no audio after connection

    We have recently started using the QCB feature, but are having a heck of a time with it. Someone will call in, select the call back, and the call back begins. After the agent is selected, answers, and is placed on hold, eventually the hold music stops and there is no audio on the other end...
  9. TLCtech

    Chat Notifications in Windows App

    Trying this now! Thanks!
  10. TLCtech

    Chat Notifications in Windows App

    Still hoping for this. The classic windows app isnt letting me pick up calls anymore and Id like to switch
  11. TLCtech

    People showing in call status but they aren't

    running into this as well. Was this ever figured out?
  12. TLCtech

    Transcription working for most, not all

    Well damn. My bad I did miss that. Thank you for pointing that out. Its been changed to voicemail and call recordings on both inbound queues. :D
  13. TLCtech

    Transcription working for most, not all

    This is the only setting I see in the call queue settings for call recording, in Advanced.
  14. TLCtech

    Transcription working for most, not all

    I assume they called in through reception queue and got transferred from reception to our attorney.
  15. TLCtech

    Transcription working for most, not all

    No I am getting recordings. I just dont have them automatically turned on. Ive tried to convince mgmt to do that. We already tell callers we record. But they want it manually done. I get the audio but no transcription. Otter Ai can do it once I download the audio and upload it for them.
See more
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom