Recent content by vivasupport

  1. vivasupport

    Assistance Required for Generating Missed Call Report

    Dear Support, Our customer has requested a report showing only the abandoned or missed calls for the entire day. For example, if a call from 0123456789 at 09:00 was missed but another call from the same number at 15:00 was answered, it should not appear in the missed call report. However, if...
  2. vivasupport

    Mismatch in the call log and the recording duration

    Yes, but it seems the call was not completely recorded. Could you please advise on what needs to be done to resolve this issue?
  3. vivasupport

    Mismatch in the call log and the recording duration

    Thanks for the resonse @voip Tools However, we have already disabled the option for both users. Kindly help us to resolve the issue and advise on any preventive measures to avoid such problems in the future. Best Regards, Viva
  4. vivasupport

    Mismatch in the call log and the recording duration

    Dear Support: Our customer with FQDN brightsun.vivphone.com has reported an issue with call duration — there is a significant difference between the call logs and the call recordings. Could you please assist us in resolving this discrepancy and advise if any modifications are required on the...
  5. vivasupport

    Voice Quality issues

    Dear KS, Still, We are receiving same reported from the customer. Could you please help us choose a region for hosting and help us to process the request the request?
  6. vivasupport

    Voice Quality issues

    Dear Bruce, Thank you for your help. We will check and keep posted.
  7. vivasupport

    Voice Quality issues

    Dear KS, No, the V18 is on Promise and was installed in the UK region a few years ago. Could you please confirm how V18 is still functioning and whether it is still in use? We have also shared a few monitoring reports for your reference. Could you kindly check and confirm if there are any...
  8. vivasupport

    Voice Quality issues

    Dear 3CX Team, Any update on the above tread? "We have informed to customer but the ISP is no accepcting the fault. Customer blaming the system, that they earlier using v18 without any issues but V20 not like that and the new deskop app are not comfortable. I have shared call monitoring for...
  9. vivasupport

    Voice Quality issues

    @paulo and @Alphabetic . We have informed to customer but the ISP is no accepcting the fault. Customer blaming the system, that they earlier using v18 without any issues but V20 not like that and the new deskop app are not comfortable. I have shared call monitoring for your reference. In the...
  10. vivasupport

    Voice Quality issues

    @AlphaMuhriz - Yes its 3CX hosted.
  11. vivasupport

    Voice Quality issues

    One of the customers recently hosted in version 20.0 Update 7, we are receiving multiple voice quality complaints from them, specifically regarding background noise and low volume at the beginning of the call. We have shared MTR logs from the customer’s end for your reference. Could you please...
  12. vivasupport

    Call recording missing

    It appears to be occurring randomly across users and is not specific to any particular extension or destination. Additionally, the issue affects both inbound and outbound calls, and recordings are missing for some of these calls. Could you please confirm if this could be related to any...
  13. vivasupport

    Call recording missing

    Dear KS, They are dialing using the 3CX desktop app; however, they have integrated it with the LeadSquared CRM. Could you please confirm if changing the configuration to "Record All" might help resolve the issue? Regards, Diravin
  14. vivasupport

    Call recording missing

    Dear KS, It was a direct dial of the external number. Could you please advise? I need to change it to record all the calls instead of recording only external calls.
  15. vivasupport

    Call recording missing

    Dear Kyriacos, NO, For some users, on the same day, a few calls were recorded and a few calls were not recorded and it was an outbound call. Please help us to resolve the issue. Regards, Diravin
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