1 for SMS and 2 for Queue Callback

[VocalIT]

I figure I need to use CFD for this, but wanted to see if anyone has done this. I have a customer who needs to offer to inbound callers to receive a SMS and converse that way with the company or press 2 for callback. I am guessing all of this has to be handled all by a digital receptionst.

 

[Evolute IT]

I figure I need to use CFD for this, but wanted to see if anyone has done this. I have a customer who needs to offer to inbound callers to receive a SMS and converse that way with the company or press 2 for callback. I am guessing all of this has to be handled all by a digital receptionst.

It's relatively easy to do in a CFD by using your provider's API and the session.ani. Some reformatting might be needed there as well.

But yes, this needs to be hanlded by the Digital Receptionist and the callback by the Queue itself. The CFD can't do both.

 

[VocalIT]

So would i right the CFD to only deal with SMS option if they chose no then just forward to the queue which handles the queue callback?

 

[Evolute IT]

So would i right the CFD to only deal with SMS option if they chose no then just forward to the queue which handles the queue callback?

Exactly.

 

[N_G]

I would suggest writing a call processing script using AI. It can do most of it automated