3cx websocket

[Thomas Six]

We have a customer who wants to listen to the 3CX WebSocket (if available). If so, can they receive the caller’s number and the extension or username of the person who answered the call through the WebSocket?

They want to open all the contact pages if the calling number belogs to more then one contact. With a normal crm integration, this is not possible. Or can you show more then one contact link in the 3cx client when a call arrives?

 

[Evolute IT]

We have a customer who wants to listen to the 3CX WebSocket (if available). If so, can they receive the caller’s number and the extension or username of the person who answered the call through the WebSocket?

They want to open all the contact pages if the calling number belogs to more then one contact. With a normal crm integration, this is not possible. Or can you show more then one contact link in the 3cx client when a call arrives?

You can't show more than 1 but the right way to do this would be to use a modified template with some sort of custom webpage where the contact can be selected for a call. This can also add ways to report the call to that selected contact through a simple proxy database.

Using the websocket for this is gonna be more complicated than anything else. TAPI is another option.

 

[Thomas Six]

the crm partner just wants to try with the websocket. Doe you have information how to do this? Or is the websocket the CDR socket?
Thnaks in advance.

 

[Evolute IT]

the crm partner just wants to try with the websocket. Doe you have information how to do this? Or is the websocket the CDR socket?
Thnaks in advance.

https://www.3cx.com/docs/call-control-api/