Incoming call logs

[AshishKushwaha]

Hi Everyone,

I have a customer requirement and would like to know if anyone has found a solution for this.

We have configured a queue with two agents using the Ring All strategy. The agents only use the 3CX mobile app and do not use the web client or desktop app.

When an incoming call arrives in the queue, both agents receive the call. If one of the agents answers it, the call is only recorded in the Recent Calls history of the agent who answered. The other agent does not see the call in their Recent Calls list, even though their extension rang.

I understand that this is the default behavior of 3CX, as the call is associated with the answering agent. However, the customer would like all queue members to be able to see incoming queue calls in their mobile app call history, regardless of who answered the call.

Is there any native setting, workaround, integration, or custom solution that can achieve this?

 

[Alphabetic]

These are marked as abandoned calls to the agent so they wont show in the mobile app or desk phone. You could create a dummy extension with a distribution group email set to all users so they receive an email on abandoned call.