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  1. Feature Request: Add an "Impersonate User as Department Admin" Option

    Hello, Currently, on my 3CX Multi-Tenant server, to manage and upload audio files for my customers within their respective departments, I need to follow the procedure below: Go to the Admin console, then Users. Select a user belonging to the target customer's department. Edit that user and...
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    • Forum: Server

  2. V20 Update 10 Alpha: MCP, AI Server & More Admin Control

    Hello, Thank you for reintroducing support for Yealink Android phones. However, it is unfortunate that the Yealink T88W Pro phones are still not supported. I hope they will be included in a future beta release. Kind regards, Alain

  3. Feature Request: Global Department Filter Across All Menus

    Hello, I have deployed a multi-tenant 3CX server to manage my customers. I currently have around 90 customers, and as the System Owner, managing them is becoming increasingly difficult when navigating between the various menus (Users, Office Hours, Call Handling, etc.). I would like to...

  4. Missed Queue Calls on Yealink T54W Not Displayed Correctly in 3CX Multi-Tenant Mode

    Hello, After opening a ticket with Yealink, here is their feedback: If I understand correctly, the 3CX server is sending a 200 OK response for missed queue calls instead of Q.850;cause=26. As a result, the phone assumes that the call was answered elsewhere. 3CX should send: 200 OK if the...

  5. Feature Request: Enhance Audio File Management Across Departments in 3CX

    Hello, I would like to suggest an improvement regarding customer audio file management in 3CX. Provide an audio file explorer within 3CX that allows Owners and System Administrators to import and export audio files across different departments. Also allow audio files to be moved from one...

  6. Missed Queue Calls on Yealink T54W Not Displayed Correctly in 3CX Multi-Tenant Mode

    Hello, On a dedicated license installation, when a user misses a call coming from a queue, a flashing red visual notification appears on Yealink T54W phones. In addition, missed calls are displayed in red in the call history. Issue encountered: Since migrating my customers to a 3CX...

  7. Configuring Holiday Messages Easily

    Hello, Have you had a chance to look into my issue regarding the audio directive? Kind regards, Alain.

  8. Configuring Holiday Messages Easily

    I am logged in as the system owner and running version 20.0 Update 9 (Build 995 Release - AI 1.4.48). For your information, my 3CX Multi-Tenant server is hosted by 3CX.

  9. Configuring Holiday Messages Easily

    Hello, Is the configuration of holiday announcement messages at the department level supported on 3CX Multi-Tenant servers? On my 3CX Multi-Tenant server, when I go to "Office Holidays" and try to add a holiday, I do not see the "Prompt" field to upload an audio file. Kind regards, Alain

  10. V20 Update 9 Release Candidate

    Hello, I am currently testing Update 9 on my test server and I have just noticed that the Yealink T58W has disappeared from the list of IP phones assigned to users. Is this a temporary removal? I have several customers using this phone. Kind regards, Alain

  11. License Edition Changes

    Hello, It is unfortunate that non‑AI features included in the Enterprise version are not integrated into the Pro version. I have no clients who are interested in AI features. However, several clients are asking for the ability to customize the logo on phones and for the skills‑based routing...

  12. Android-based Yealink models?

    Hello, Yealink T58w Pro phones are supported by 3CX, and they are Android-based phones. Kind regards, Alain

  13. License Edition Changes

    Hello, In this article, you mention the future evolution of the Enterprise edition toward an AI‑oriented edition. Will the non‑AI‑related features, currently available only in the Enterprise edition, eventually be integrated into the Pro edition? For example: - Custom logo on IP phones -...

  14. Yealink WH64 and WH68 Headsets Answering Calls on Mute

    Hello, For a customer where I have installed two WH64 headsets, I am experiencing the same issue. I have updated the headsets, but it did not change anything. If you find a solution, I would appreciate it. Kind regards, Alain

  15. Enable / Disable Call Queue Voicemail (Multi‑Agent) via a BLF Key

    Hello, I would like to suggest an improvement related to call queue management and the use of BLF keys on 3CX phones. ### Important context The call queue involves **multiple phones / users** (with several agents logged in at the same time). The requested action applies **to the queue...

  16. Feature Request: Per-Queue Login / Logout from the 3CX Mobile App

    Hello, I would like to suggest an improvement related to the **3CX mobile app** (Android and iOS), specifically regarding call queue management. ### Current behavior The 3CX mobile app currently provides a button that allows users to log in or log out **of all call queues at once**. While...

  17. Feature Request (Multi Tenant): Queue-Specific Office Hours

    Hello, I would like to suggest an improvement related to call queues, with a specific focus on **3CX Multi Tenant environments**. ### Requested improvement Add a **“Scheduling / Office Hours”** option directly at call queue level, allowing queues to have **their own specific working hours**...

  18. Feature Request: Sequential Ringing with Accumulation for Call Queues

    Hello, I would like to suggest a new ringing strategy for call queues. ### Requested new strategy Proposed name: **Sequential Ringing (Cumulative)** ### Expected behavior - Extensions are called **one by one in the defined order** - At each step, previously called extensions **continue...

  19. Yealink AX83H - Intermittent one way audio

    Hello, I also experienced audio issues with AX83H phones installed at my customers’ sites. After contacting Yealink, they provided me with a new firmware (180.87.0.15), which resolved the issue by improving Wi‑Fi and audio stability. However, this firmware is not yet certified by 3CX. Here is...

  20. Integrate Yealink T88W Pro Phone into 3CX

    Hello, Since my suppliers no longer sell the Yealink T58W Pro phones, it’s becoming urgent for me to properly manage the T88W Pro phones with 3CX. I need to install several of them for clients. If the developers could integrate support quickly, that would be very helpful. Thank you in...
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