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  1. MaxDaemon

    a major Audio Quality Question

    Interestingly enough, the music sounds fine, and besides it's very low in the background. The problem I'm getting is that the announcement voice is very muddy and unclear. It almost sounds overblown, but I scaled back on the voice volume and re-exported it, then converted it, and it's no better...
  2. MaxDaemon

    a major Audio Quality Question

    I'm gonna slightly necro this thread. I've been having the same problem. I made the assumption that it was my end, that my audio quality going in was poor, but every step of the way the audio was good UNTIL I ran it through the 3CX audio conversion. At that point, the sound became muddy and...
  3. MaxDaemon

    Warning 30051 Unidentified Incoming Call. Review INVITE and adjust source identification

    Last straws. :-) Maybe a FQDN someplace that's picking up the old address and causing odd issues.
  4. MaxDaemon

    Warning 30051 Unidentified Incoming Call. Review INVITE and adjust source identification

    DNS?
  5. MaxDaemon

    Warning 30051 Unidentified Incoming Call. Review INVITE and adjust source identification

    Just off the top of my head, but if you're running Linux, the IP address will likely have to be changed in the server from the command line. I'm NOT a Linux expert, and have to be told how to get into stuff, but I remember having to do this early on if we moved the server to a different IP...
  6. MaxDaemon

    Warning 30051 Unidentified Incoming Call. Review INVITE and adjust source identification

    BTW, we tried the two lines given above on our test server just in the past hour or two, and it's working for us - on our test server. We have yet to try it on a 'real' server. Again, as mentioned above, making all those DID reconnects is a royal pain. We'll likely do it on a small live...
  7. MaxDaemon

    Incoming call issue

    I've spent hours searching and trying to find a logical reason for this happening. Basically, we have had thousands of successful calls in the past year, but suddenly we have one single customer (on our mult-tenant) that can't receive calls from one single vendor. My SIP provider swears it's...
    • MaxDaemon
    • Thread
    • call source identification incoming call flow
    • Replies: 11
    • Forum: US
  8. MaxDaemon

    3CX Announces Multi-Tenant Capability

    I actually just played with this a little, looks to me like you set the role as the user and there isn't any provision for changing the role in different departments.
  9. MaxDaemon

    3CX Announces Multi-Tenant Capability

    If I'm understanding what you're asking, the different departments in MultiTenant are actually different companies, so you couldn't have the same user in different departments. Or if you did, they'd be seen as different people. I think you'd have to go to single-instance. If you're actually...
  10. MaxDaemon

    3CX Announces Multi-Tenant Capability

    I can see that. I have really run with the customized DR messages and have different music and custom settings for each customer. However, all the hold music is the standard 3CX. I kind of like it, though, I've been used to 15 years of Spanish guitars on a 12 second loop. The 3CX music is kinda...
  11. MaxDaemon

    3CX Announces Multi-Tenant Capability

    Hey, you have to admit my I said my dumb might be showing. BUT, that said, the system I'm currently working with has a lot more options, including individual music on hold. It's my contention, pretty much, that the small businesses that we have on Tenant are fairly unlikely to really need...
  12. MaxDaemon

    3CX Announces Multi-Tenant Capability

    Sorry if my dumb is showing here, but what if you threw them into a queue group instead of putting them on hold? If you have people waiting long enough to be able to listen to a spiel in the hold music, a queue might even be more appropriate? If this isn't possible or wouldn't work, my...
  13. MaxDaemon

    How many SCs do I need?

    Mathew, you certainly bring up some good points. I wasn't aware, until I started this thread, that an "SC" isn't quite as simple with 3CX as it was with our previous. You bought an extension license, and that's all you had to worry about. The only thing you thought about so far as "SC" was...
  14. MaxDaemon

    How many SCs do I need?

    True, Centrex, but I like the idea of having it split up and only having 300 cust down at a time, rather than all 1200. :-) Not that it's really been an issue, or at least it wasn't until I said that.
  15. MaxDaemon

    How many SCs do I need?

    That's an excellent document. Right now, the system that will likely move to 3CX has 106 "lines" and something over 1200 users. Max trunk capacity reached in the past 30 days has been 65%. I don't intend to run the 3CX with that many users per server, so probably using an SC32 license for...
  16. MaxDaemon

    How many SCs do I need?

    Howdy, and Happy New Year! I've done quite a bit of searching and can't find any kind of rule of thumb that tells me how many SC I should need on the basis of how many users I have. So, as a for instance, suppose I have 50 users. Obviously I don't need 50 SC for those users. I'd think I could...
  17. MaxDaemon

    3CX Announces Multi-Tenant Capability

    Yeah, I have the same concern. I did come up with the idea (as I'm sure someone else has) of making the system a 5 digit system, then using - for instance - 10309 which would be customer 10, extension 309 and so on. This would be a bit cumbersome for the customer, but since everyone in that...
  18. MaxDaemon

    New install - V20

    Hi, just wanted to check in to see if there's anything intrinsically wrong with simply installing V20 and running with it? We're just starting with 3CX and it seems kind of pointless to start learning 18 and then having to upgrade to 20. I figure we'll be at least a month in testing before we...
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