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  1. edossantos_sipcaller

    Can we set in a delay in the Salesforce template?

    Totally agree, a custom template is a better choice, no race conditions, it will always work...
  2. edossantos_sipcaller

    No standard Zendesk integration

    Yes, that's correct.
  3. edossantos_sipcaller

    No standard Zendesk integration

    I was under the impression that the link was the same that you get from the call log. But it seems it's something different. Thanks for enlightening me! :)
  4. edossantos_sipcaller

    No standard Zendesk integration

    You can only send the recording link to Zendesk, not the actual recording bytes. And the recording is not publicly available, so Zendesk will not be able to download it to do the transcription. You can click on the link, and then listen to the recording if you have access from your 3CX Web...
  5. edossantos_sipcaller

    Play call recording message on outbound call

    Probably @VoIPTools has a solution. If not, the way to do this is using the Call Control API to monitor outbound calls, and barge-in to play a prompt. I'm not sure if you can actually barge-in with an IVR or CFD app to play the prompt. If that's not possible, the only way will be using a normal...
  6. edossantos_sipcaller

    URL Popup based on Queue Name or DID

    I strongly recommend hiring @ConceptsWeb for this, they're experts in this area. By DIY you will spend a lot of time and probably will not find the way, as there are many undocumented tricks you will need for this....
  7. edossantos_sipcaller

    Click to Call not working

    But even if you pay for that additional license to Hubspot, the Call button will not work with 3CX. As mentioned here, the browser extension will convert any phone number in the web page to a clickable link. But the Call button doesn't contain the number as text, so it will not work.
  8. edossantos_sipcaller

    No standard Zendesk integration

    If you have transcriptions enabled, then the call journaling will wait for the result to be ready before invoking it. The recording link is available as a variable. You can decide if you send it or not.
  9. edossantos_sipcaller

    V20 CRM Integration: Chat scenario triggered by voice calls and [[Message]] tag not populating

    No, you can't log every message separately. The whole conversation is logged at once on dealt with.
  10. edossantos_sipcaller

    V20 CRM Integration: Chat scenario triggered by voice calls and [[Message]] tag not populating

    The variable containing the chat message is [ChatMessages], as explained here: https://www.3cx.com/docs/crm-template-xml-description/ The contact lookup scenario is triggered for calls. The chat journaling scenario is triggered for Chat and SMS.
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