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  1. Evolute IT

    Configuration Questions

    You're using MCM wrong. If a company has multiple departments with different office hours, they should use a dedicated system. Same thing for MakeCall, As for queue missed calls, that is by design. It CANCELs the INVITE so the phone doesn't mark it missed. No way around that other than use a...
  2. Evolute IT

    SMS A2P 10DLC

    10DLC is necessary in the US. There's no way around it.
  3. Evolute IT

    POPUP BY ID

    Nope not in the templates, but you can generate one with something like '[CallStartTimeUTC]+[CallDirection]+[Agent]+[Number]'.
  4. Evolute IT

    Feature not available. Professional or Enterprise license key required. Contact your administrator

    Do you have any call script setup? Was this always a Basic license? If so, try simply refreshing the license then reboot.
  5. Evolute IT

    Feature not available. Professional or Enterprise license key required. Contact your administrator

    Is your DID pointing to a queue or something like that?
  6. Evolute IT

    3CX SBC Update BETA Including Debian 13 Support

    I got a stupid question: To install the HA SBC, we need a clean Debian 12/13 install, correct? If that's the case, any current HA setup will need to be reinstalled, as the script to upgrade won't work as it won't find the marker for the 3CX ISO? Correct me if I am wrong.
  7. Evolute IT

    Knowledgebase department

    Incorrect. KBs are selectable per AI agent.
  8. Evolute IT

    AI Agent to book appointments to Google Calendar using Zapier

    Data Connectors is different from the MCP server that will be included, which is related to AI features. I am expecting that an AI license will be required, just like it is for the other AI features.
  9. Evolute IT

    Search-as-you-type triggers HubSpot Search API rate limit (429), causing thread leak and 3CX telephony outages"

    @TheodorosG_3CX
  10. Evolute IT

    Solved Flowroute Inbound SMS Callback Accepted (HTTP 204) but No SMS Conversation Created – Hosted SMB v20 Update 9

    The same issue with one of our customers. It seems the webhook isn't even touching the 3CX but Flowroute swears it does, so they don't assist. There's 0 logs in the log files for messaged received, and we tested the webhook via cURL and got the proper 400 bad request (empty body.) This is since...
  11. Evolute IT

    Question on change subscription

    Use "change subscription", select the new level of SC. It will adjust pricing with prorated pricing based on the previous license.
  12. Evolute IT

    Permisssions

    It's for the sharepoint storage engine for backups and recordings and all... nothing crazy here, just uncheck "Use Sharepoint for storage" during setup...
  13. Evolute IT

    3CX AI Agents very limited (workaround to use tool calling?)

    Wait for Update 10 and the next one. MCP is coming, on both client and server side. It's coming. Just give them some time.
  14. Evolute IT

    Passing a CFD Variable (Queue Extension) to a Custom CRM Integration for Contact URL Lookup

    I highly recommend SIP Caller for this. It will save you many many headaches.
  15. Evolute IT

    POPUP BY ID

    Only if you want the data to be in the ReportCall scenario. Otherwise it still works without the database. This change has been the most problematic for us, since we can't access that database from the CFD (not in a supported way at least, too much risk of causing corruption.)
  16. Evolute IT

    POPUP BY ID

    CFD to grab the ID + the trick to fake CRM attached data. We can help if needed.
  17. Evolute IT

    Voice Recognition IVR, Alternative to AI Receptionist?

    Wait for the Grok implementation maybe? It will be much cheaper than OpenAI... It's technically doable in CFD, but I would never recommend it. The way the voice is recognized is way less reliable than AI. (Miky vs Mikey would not give the same results in CFD.)
  18. Evolute IT

    CRM API Lookup Intermittent on Yealink handset

    This is cool! Didn't know that!
  19. Evolute IT

    CRM API Lookup Intermittent on Yealink handset

    Normal. On the first call, the contact is looked up, and you enabled "add to phonebook", so it adds it (I personally recommend leaving that off usually.) Once added, the phones can read the phonebook and thus, show the name. On the initial call, the call reaches the phone sometimes before the...
  20. Evolute IT

    CRM integration for external callers

    And that's by design.
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