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  1. edossantos_sipcaller

    No standard Zendesk integration

    You have variables for those. So if you include the variables when you configure the integration, that will be sent automatically.
  2. edossantos_sipcaller

    3CX INTEGRATION WITH ACQUAINT CRM

    3CX has a TAPI driver, but it's very limited (not a full TAPI implementation). If you want to try it, you need to install the 3CX Client for Windows (from the Windows store), and install the driver from Settings:
  3. edossantos_sipcaller

    CFD: Redirecting a call to a SIP URI (via Trunk)

    Not the ones I have been working on (Azure / Open AI / Gemini). They provide an audio stream you can use to interact with them, but not SIP / RTP. We're actually building a bridge to bind those with our product SIP Caller, but this is only to initiate outbound calls with AI agents. But if you...
  4. edossantos_sipcaller

    Custom CRM Template - controlling which Phonebook is updated

    You might be able to do that with the Call Control API. You listen to call events, when you identify a call having the public_crm_contact property attached (that's what the CRM template will add to the call), you use the API to add a new contact in the department you want. You can also check...
  5. edossantos_sipcaller

    CFD: Redirecting a call to a SIP URI (via Trunk)

    Maybe you can register that AI agent as a SIP extension in 3CX? That way you could transfer calls to that extension.
  6. edossantos_sipcaller

    CRM call journalling not working

    Just mentioned it because I remember that the Content Type header was automatically set to "application/json" when using PostValues and the format is JSON.
  7. edossantos_sipcaller

    CRM call journalling not working

    To bypass this issue you will need to use the Message attribute instead of specifying the <PostValues> element. In the Message attribute you need to build your JSON.
  8. edossantos_sipcaller

    CFD on outbound call

    With SIP Caller, you can call your internal numbers using a much simpler procedure, that can be set up in literally five minutes. If you prefer to create a CFD app for this instead, you can follow this guide: https://www.3cx.com/docs/cfd-creating-outbound-dialer/ Please note that building a...
  9. edossantos_sipcaller

    CFD on outbound call

    You can try SIP Caller to do this very easily. This can be done with a simple power dialer campaign.
  10. edossantos_sipcaller

    3CX transcription (stereo) and render

    You could use the Replace method invocation, for example: https://www.3cx.com/docs/crm-template-xml-description/ Something like (not tested): [[Transcription].Replace(&quot;\\n&quot;,&quot;&lt;br/&gt;&quot;)]
  11. edossantos_sipcaller

    Integrations?

    Contact @ConceptsWeb for this, he will provide a solution for you.
  12. edossantos_sipcaller

    Solved How Authentication is done with a Bearer token

    You can check the ConnectWise template to see how you can add a custom header to your request. Then select No for the Authentication element: <Authentication Type="No" /> In your case, the header should be "Authorization", something like this: <Request Url="YOUR_CRM_URL" ...otherattributes>...
  13. edossantos_sipcaller

    Solved ServiceM8 - 3CX error on contact creation

    I would try adding an output with the CompanyName, just in case 3CX is expecting this to match with what it was requested.... <Output Type="CompanyName" Passes="0" Value="[Company]" />
  14. edossantos_sipcaller

    Solved License Question

    Can you describe in detail what you need to do? Then we can suggest the best way to do it. The CRM template doesn't seem the appropriate solution from what I understand. It's not designed to send call data to your CRM, even if some calls will be sent (when a contact is matched).
  15. edossantos_sipcaller

    CFD on outbound call

    The documentation is here: https://www.3cx.com/blog/releases/v20-call-control-api/ However, if you never worked with this API, you will find this quite challenging. In that case, I would strongly recommend that you hire someone experienced to do this for you. You should consider @ConceptsWeb or...
  16. edossantos_sipcaller

    One-way audio after latest update

    No, you will need to reinstall and restore a backup taken in Update 8.
  17. edossantos_sipcaller

    One-way audio after latest update

    Update 9 is still in alpha stage, you should stick to Update 8 for now. The issue will probably be fixed when the final version is released.
  18. edossantos_sipcaller

    One-way audio after latest update

    Check the Secure RTP settings. It seems 3CX is requesting SRTP, maybe the provider doesn't support it? In that case try disabling it.
  19. edossantos_sipcaller

    3cx+bitrix24 integration.

    Looks like a wrong value configured for the Domain in the Bitrix integration in the 3CX console...
  20. edossantos_sipcaller

    CFD on outbound call

    You can't do this with a CFD app. The only way to achieve this is using the Call Control API to monitor calls, and when a call to an outbound number is established, you need to bargin and play a prompt.
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